Resort Operations Leader – Wilpena (Ikara-Flinders)

Discovery-Resorts; Adelaide; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Accommodation & meals

Staff discounts

EAP

Recognition awards

Promotions opportunities

Job summary

Wilpena Resort, part of the G'day Group, seeks an Operations Manager to lead a ~60-person team across a large, multifaceted property in the Ikara-Flinders Ranges. You will drive day-to-day operations, deliver outstanding guest experiences and partner with the GM to enhance commercial performance.

The role requires hands-on leadership, strong decision making and the ability to manage a remote, seven-day operation while maintaining high service standards.

Qualifications

• Proven leadership experience within a resort, tourism, accommodation or large hospitality operation.
• Current Driver's licence - Essential.
• RSA, RP accreditation and First Aid certification, or the ability to obtain them.
• Medium Rigid license or higher is highly regarded.
• Experience with H&L or similar Food & Beverage systems, along with RMS or a comparable property management system.
• Experience leading and developing large, diverse teams in a fast-paced environment.
• Strong experience in rostering, budgeting, reporting and cost control.

Responsibilities

• Lead, engage and develop a large team, creating a positive, accountable and high-performing culture.
• Oversee daily operations across accommodation, tours, Food & Beverage, retail, maintenance and guest services.
• Work closely with the General Manager to deliver budgets, control costs and improve commercial performance.
• Manage rostering, recruitment and workforce planning across a fast-paced operation.
• Oversee stock receiving, ordering, inventory control and supplier coordination.
• Ensure maintenance, WHS and operational compliance requirements are effectively managed.
• Maintain strong service standards across tours and guest experiences, using feedback and surveys to identify improvements.
• Be a visible, hands-on leader who can resolve challenges and keep the operation moving.

Skills

Leadership

Driver's licence

Education

RSA accreditation

First Aid certification

RP accreditation

MRL license

Tools

H&L or F&B systems

RMS or PMS

Job description

Wilpena Resort, part of the G'day Group, seeks an Operations Manager to lead a ~60-person team across a large, multifaceted property in the Ikara-Flinders Ranges. You will drive day-to-day operations, deliver outstanding guest experiences and partner with the GM to enhance commercial performance.

The role requires hands-on leadership, strong decision making and the ability to manage a remote, seven-day operation while maintaining high service standards.