Operations Manager

G'day Group; Adelaide; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Accommodation provided

Meals provided

Staff discounts

Job summary

G'day Group's Wilpena Resort is seeking a dynamic Operations Manager to lead a large, multifaceted property within Ikara-Flinders Ranges National Park. You will oversee accommodation, tours, F&B, retail, maintenance and guest services, driving performance and a culture of high standards.

Leading a team of around 60, you will manage budgets, rostering, recruitment and cost control while delivering exceptional guest experiences in a remote setting.

Qualifications

• Proven leadership experience in a resort, tourism, accommodation or large hospitality operation.
• Current driver's license is essential.
• RSA, RP accreditation and First Aid certification or ability to obtain them.
• Experience with F&B systems and RMS or comparable PMS.
• Strong rostering, recruitment, budgeting, reporting and cost control experience.
• Ability to lead and develop large, diverse teams in fast-paced settings.

Responsibilities

• Lead, engage and develop a large team across multiple departments.
• Oversee day-to-day operations of a large resort property.
• Collaborate with GM to deliver budgets and improve commercial performance.
• Manage rostering, recruitment and workforce planning.
• Oversee inventory, procurement and supplier coordination.
• Ensure WHS and compliance across the operation.
• Maintain high service standards through guest feedback and surveys.
• Be a hands-on leader who resolves issues quickly.

Skills

Leadership experience

Driver's license

RSA / First Aid

F&B systems

Rostering & budgeting

Team development

Tools

Property management system

Job description

About Us

G'day Group comprises leading Australian tourism brands including Discovery Parks, Discovery Resorts and the G'day Rewards loyalty program. Employing more than 2,000 people Australia-wide, G'day Group operates the country's largest holiday park network and delivers memorable experiences in some of Australia's most remarkable destinations.

Discovery Resorts - Wilpena

This resort is the gateway to the breathtaking Ikara-Flinders Ranges, located 430 kilometres north of Adelaide. Set within an extraordinary 800-million-year-old landscape, Wilpena offers guests unforgettable experiences including scenic flights, 4WD tours, bushwalking, mountain biking and Aboriginal cultural experiences.

As the only accommodation located within the Ikara-Flinders Ranges National Park, the resort features 76 cabins and resort rooms, more than 200 camping sites and glamping accommodation. The property is a large and diverse tourism operation, complete with a visitor information centre, restaurant, café, supermarket, petrol station and bottle shop.

This is an iconic destination with enormous potential, offering the right leader the opportunity to drive meaningful improvements, elevate the operation and build a highly recognised career within Discovery Resorts.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. Wilpena Resort recognises its commitment to the Traditional Owners of the land on which we operate and encourages applications from Adnyamathanha peoples.

About the Role

The Operations Manager will play a critical role in driving the performance and continued uplift of Discovery Resorts - Wilpena.

Leading a team of approximately 60, you will oversee the day-to-day operation of this large, multifaceted property. This is a fast-paced, hands-on role for an energetic leader who can think quickly, solve problems and bring people together to deliver outstanding results.

With exposure across accommodation, tours, Food & Beverage, retail, maintenance and guest services, this is an exceptional opportunity to broaden your operational expertise, make your mark and accelerate your progression towards future senior leadership opportunities.

Key responsibilities

• Lead, engage and develop a large team, creating a positive, accountable and high-performing culture.
• Oversee daily operations across accommodation, tours, Food & Beverage, retail, maintenance and guest services.
• Work closely with the General Manager to deliver budgets, control costs and improve commercial performance.
• Manage rostering, recruitment and workforce planning across a fast-paced, seven-day operation.
• Oversee stock receiving, ordering, inventory control and supplier coordination.
• Ensure maintenance, property works, WHS and operational compliance requirements are effectively managed.
• Maintain strong service standards across tours and guest experiences, using feedback and guest surveys to identify improvements.
• Be a visible, hands-on leader who can quickly resolve challenges and keep the entire operation moving.

About You

We're seeking a confident, results-driven hospitality leader with the resilience and focus to thrive in a complex remote operation. Highly organised and commercially minded, you'll lead from the front, solve problems decisively and make sound decisions in a fast-paced environment where no two days are the same. Most importantly, you’ll be ready to take ownership.

To be successful you will have:

• Proven leadership experience within a resort, tourism, accommodation or large hospitality operation.
• A current driver's licence - Essential.
• Current RSA, RP accreditation and First Aid certification, or the ability to obtain them.
• A Medium Rigid license or higher is highly regarded.
• Experience with H&L or similar Food & Beverage systems, along with RMS or a comparable property management system.
• Experience leading and developing large, diverse teams in a fast-paced environment.
• Strong experience in rostering, recruitment, budgeting, reporting and cost control.
• A practical, solutions-focused mindset with the ability to assess challenges and act quickly.

Why work for us

• Accommodation and meals provided, allowing you to fully immerse yourself in the unique lifestyle and community of the Flinders Ranges.
• Lead one of Australia's most iconic tourism destinations, overseeing a large and diverse operation within the stunning Ikara-Flinders Ranges National Park.
• Make a genuine impact within a resort with significant growth and development opportunities ahead.
• Exclusive staff discounts for you and your family on accommodation and tours across our network, plus discounts on flights, fuel, vehicle hire, servicing, gym memberships and more.
• Employee Assistance Program (EAP).
• Service recognition awards and internal promotion opportunities.

At Wilpena Resort, we recognise that we are strengthened by our partnership with Aboriginal and Torres Strait Islander peoples, specifically with the Traditional Owners of the land on which we operate. The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth) and section 65 of the Equal Opportunity Act 1984 (SA).

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children Check specific to the state is required.

This role may require heavy lifting of up to 20kg, kneeling, squatting and working with chemicals and machinery.

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision-making. Our five-year ESG strategy is evolving to ensure we remain committed to fostering a safe, respectful and inclusive workplace, giving back to the communities in which we operate and protecting our environment.