Activities Manager: Discovery Resorts - Wilpena

G'day Group; Wilpena Pound; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Free accommodation

Free meals

Zusammenfassung

G’day Group’s Wilpena Resort seeks an experienced Activities Manager to oversee the tours and activities function at the Wilpena Pound Visitor Centre. You will lead the activities team, coordinate guest transfers, and ensure exceptional guest experiences while meeting safety and financial targets.

You will work closely with Reservations and Front Office to plan departures and group schedules, maintaining high standards and strong stakeholder communication in a resort setting rich with outdoor

Qualifikationen

• Previous Experience as an Activities Manager or Tour Guide.
• Strong communication and guest service focus.
• Able to plan daily logistics and rostering for tours.
• Driver's license (MR) and SA Driver Accreditation; RSA is essential.

Aufgaben

• Plan and schedule tours and activities at Wilpena Pound.
• Lead activities team and ensure safety and guest satisfaction.
• Coordinate guest transfers and group bookings with Reservations and Front Office.
• Train tour guides and monitor service standards to exceed expectations.

Kenntnisse

Guest experience

Team leadership

Organizational skills

Communication

Tools

Rezdy

RMS

Jobbeschreibung

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Resorts - Wilpena, the gateway to the breathtaking Flinders Ranges, 430 kilometers north of Adelaide. Experience the beauty of the 800 million-year-old natural amphitheatre of Wilpena Pound and share in unforgettable adventures like scenic flights, 4WD tours, mountain biking, bushwalking, and Aboriginal cultural experiences. As the only accommodation in the Ikara-Flinders Ranges National Park, our resort offers a variety of stunning options, from glamping tents to modern resort rooms and campsites. Enjoy delicious local cuisine, exceptional stargazing, and become part of a team that immerses visitors in Australia’s stunning landscapes!

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. Wilpena Resort recognises their commitment to traditional owners of the land in which we operate, and therefore, encourage applications from Adnyamathanha peoples.

About the Role

The Activities Manager is responsible for the resort’s tours and activity’s function, including guests transfers, tours and activities, education and training of tour guides and meeting financial targets and operational standards.

The role requires a high level of communication with all resort departments and external group tour managers, whilst maintaining a high standard of guest services and customer relations in line with Discovery Parks standards.

You will work closely with Reservations and Front Office teams to plan and organise tour departures including scheduling, booking, and coordinating groups.

Based at the Wilpena Pound Visitor Centre, the Activities Manager will interact regularly with guests whilst leading the activities team to exceed guest expectations, providing memorable and meaningful experiences for all visitors to Wilpena Pound.

About you

• Previous Experience as an Activities Manager and or Tour Guide.
• Commitment to providing a high level of guest experience
• Passion for outdoors, nature & wildlife, geology, and indigenous culture and tourism
• Highly organized in planning daily logistics of arriving guests/outgoing guests and managing the tours schedule and guide roster
• Strong organizational skills with the ability to multitask
• Experience leading a team including rostering and department financials
• Ability to effectively delegate work and manage quality outcomes
• Experience with Rezdy and RMS
• Resort and hospitality industry knowledge
• Strong verbal and written communication and effective decision making
• Ensure safety and compliance with all travel regulations and company policies
• Oversee the cleanliness, compliance and maintenance of tour vehicles
• Current Australian Driver's License mandatory for this role, MR license and Drivers Accreditation is a must.
• South Australian Drivers Accreditation (large vehicle) required
• Responsible Service of Alcohol (RSA) is essential

Why work for us

• Competitive salary
• Permanent position
• FREE accommodation and meals
• Join a fun, talented team in this stunning location
• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

At Wilpena Resort we recognize that we are strengthened by our partnership with Aboriginal and Torres Strait Islander peoples, specifically, with the traditional owners of the land in which we operate.The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth) and section 65 of the Equal Opportunity Act 1984 (SA).

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state may be required.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.