Head Housekeeper / Housekeeping Supervisor

Emerald City Hotels Administration Pty Ltd; Mosman; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Ownership of housekeeping department

Supportive environment

Direct access to hotel management

Job summary

Emerald City Hotels Administration Pty Ltd – Mosman NSW is seeking an experienced Head Housekeeper / Housekeeping Supervisor to lead the day-to-day housekeeping operations at The Albert Hotel in Mosman. You will work closely with the Hotel Manager and Front Desk to uphold high cleanliness and presentation standards, while actively participating in daily duties.

Ideal candidates have prior supervisory experience in boutique hotels, strong roster management, and a hands-on approach to cleaning,

Qualifications

• Previous experience as a Housekeeping Supervisor, Head Housekeeper or senior hotel housekeeper.
• Experience recruiting, training and supervising housekeeping staff, including managing performance and maintaining service standards.
• Strong hotel room cleaning, presentation and quality control skills.
• Experience preparing rosters and coordinating daily workloads.
• Good organisational, communication and problem‑solving abilities.
• Ability to work independently and adapt to changing priorities.

Responsibilities

• Recruit, interview, induct, train and supervise housekeeping staff in consultation with Hotel Manager.
• Prepare housekeeping rosters and daily room allocations according to occupancy.
• Oversee cleaning and presentation of guest rooms, public areas, terrace, dining room and kitchen.
• Inspect rooms for cleanliness and readiness for guests.
• Coordinate with Front Desk to prioritise room preparation and communicate availability.
• Monitor stock, cleaning supplies and equipment, including ordering.
• Maintain cleaning schedules, procedures and QA checklists.
• Identify and report maintenance issues to Hotel Manager and follow up on resolutions.
• Ensure safe handling and storage of cleaning chemicals.
• Maintain efficient staffing and housekeeping practices without compromising standards.

Skills

Team leadership

Staff recruitment

Training

Rostering

Quality control

Attention to detail

English proficiency

Job description

Emerald City Hotels Administration Pty Ltd – Mosman NSW

The Albert Hotel is a boutique accommodation property located in Mosman on Sydney's Lower North Shore, featuring 26 guest rooms across a range of room types and configurations , together with a terrace, dining room, kitchen and other shared guest areas. We are seeking an experienced, reliable and hands‑on Head Housekeeper / Housekeeping Supervisor to take responsibility for the day-to-day operation of our housekeeping department.

This is an important position within our hotel team, working closely with the Hotel Manager and Front Desk team to maintain consistently high standards of cleanliness, presentation and guest satisfaction.

About the role

You will be responsible for coordinating and supervising housekeeping operations while actively participating in daily cleaning and room preparation duties.

Your key responsibilities will include:

Recruiting, interviewing, selecting, inducting, training and supervising housekeeping employees, in consultation with the Hotel Manager and senior management.

Preparing housekeeping rosters and daily room allocations in accordance with hotel occupancy and operational requirements.

Undertaking and supervising the cleaning and presentation of guest rooms, bathrooms, public areas and shared facilities, including the terrace, dining room and kitchen, in accordance with the hotel's cleaning schedules and operating standards.

Inspecting rooms to ensure cleanliness, presentation and readiness for arriving guests.

Coordinating with Front Desk to prioritise room preparation and communicate room availability.

Monitoring linen, amenities, cleaning supplies and equipment, including stock control and ordering.

Maintaining cleaning schedules, procedures and quality‑control checklists.

Identifying and reporting maintenance issues to the Hotel Manager and following up on their resolution.

Ensuring safe working practices, including the appropriate handling and storage of cleaning chemicals.

Maintaining efficient staffing and housekeeping practices without compromising guest standards.

About you

We are looking for someone who takes pride in their work, pays attention to detail and is comfortable leading a small team while remaining actively involved in daily housekeeping duties.

Ideally, you will have:

Previous experience as a Housekeeping Supervisor, Head Housekeeper or senior hotel housekeeper.

Demonstrated experience in recruiting, training and supervising housekeeping employees, including managing staff performance and maintaining consistent service standards

Strong practical experience in hotel room cleaning, presentation and quality control.

Experience supervising staff, preparing rosters and coordinating daily workloads.

Good organisational, communication and problem-solving skills.

The ability to work independently and manage changing priorities.

A practical understanding of housekeeping supplies, equipment and workplace safety.

A positive attitude, reliability and a willingness to assist wherever required.

Good spoken and written English.

Availability to work weekends and public holidays as required by hotel operations.

Previous experience in a boutique hotel or similar accommodation property would be highly regarded.

What we offer

Competitive remuneration commensurate with experience and responsibilities.

The opportunity to take ownership of the housekeeping department and contribute directly to the hotel's operating standards.

A supportive working environment with direct access to hotel management.

A varied role combining leadership, organisation and hands‑on operational responsibilities.

Applicants must have the legal right to work in Australia.

Please note that only shortlisted candidates will be contacted.