Head Housekeeper / Housekeeping Supervisor

Emerald City Hotels Administration Pty Ltd; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Ownership of housekeeping department

Direct access to hotel management

Job summary

The Albert Hotel in Mosman, Sydney is seeking an experienced Head Housekeeper / Housekeeping Supervisor to oversee the day-to-day housekeeping operation. You will lead a small team, work closely with the Hotel Manager and Front Desk to maintain high cleanliness standards and guest satisfaction.

This hands-on role requires coordinating rosters, supervising cleaning duties, and ensuring safety and quality control while maintaining guest-ready rooms and shared spaces.

Qualifications

• Proven leadership experience in housekeeping management.
• Experience recruiting, training and supervising housekeeping staff.
• Strong organisational and communication skills with attention to detail.
• Ability to manage changing priorities and work independently.

Responsibilities

• Coordinate and supervise housekeeping operations while participating in daily cleaning duties.
• Recruit, interview, induct and supervise housekeeping staff with senior management input.
• Prepare rosters and allocate daily room assignments.
• Oversee cleaning of guest rooms, public areas, and shared facilities to standards.
• Coordinate with Front Desk to prioritise room prep and communicate availability.
• Monitor stock, supplies and equipment; manage schedules and quality checks.
• Identify maintenance issues and liaise with management for resolution.
• Ensure safe handling of cleaning chemicals and workplace safety.

Skills

Leadership

Recruitment

Training

Organisation

Communication

Problem solving

English proficiency

Independence

Job description

The Albert Hotel is a boutique accommodation property located in Mosman on Sydney's Lower North Shore, featuring 26 guest rooms across a range of room types and configurations , together with a terrace, dining room, kitchen and other shared guest areas. We are seeking an experienced, reliable and hands‑on Head Housekeeper / Housekeeping Supervisor to take responsibility for the day‑to‑day operation of our housekeeping department.

This is an important position within our hotel team, working closely with the Hotel Manager and Front Desk team to maintain consistently high standards of cleanliness, presentation and guest satisfaction.

About the role

You will be responsible for coordinating and supervising housekeeping operations while actively participating in daily cleaning and room preparation duties.

Your key responsibilities will include:

Recruiting, interviewing, selecting, inducting, training and supervising housekeeping employees, in consultation with the Hotel Manager and senior management.

Preparing housekeeping rosters and daily room allocations in accordance with hotel occupancy and operational requirements.

Undertaking and supervising the cleaning and presentation of guest rooms, bathrooms, public areas and shared facilities, including the terrace, dining room and kitchen, in accordance with the hotel's cleaning schedules and operating standards.

Inspecting rooms to ensure cleanliness, presentation and readiness for arriving guests.

Coordinating with Front Desk to prioritise room preparation and communicate room availability.

Monitoring linen, amenities, cleaning supplies and equipment, including stock control and ordering.

Maintaining cleaning schedules, procedures and quality‑control checklists.

Identifying and reporting maintenance issues to the Hotel Manager and following up on their resolution.

Ensuring safe working practices, including the appropriate handling and storage of cleaning chemicals.

Maintaining efficient staffing and housekeeping practices without compromising guest standards.

About you

We are looking for someone who takes pride in their work, pays attention to detail and is comfortable leading a small team while remaining actively involved in daily housekeeping duties.

Ideally, you will have:

Previous experience as a Housekeeping Supervisor, Head Housekeeper or senior hotel housekeeper.

Demonstrated experience in recruiting, training and supervising housekeeping employees, including managing staff performance and maintaining consistent service standards

Strong practical experience in hotel room cleaning, presentation and quality control.

Experience supervising staff, preparing rosters and coordinating daily workloads.

Good organisational, communication and problem‑solving skills.

The ability to work independently and manage changing priorities.

A practical understanding of housekeeping supplies, equipment and workplace safety.

A positive attitude, reliability and a willingness to assist wherever required.

Good spoken and written English.

Availability to work weekends and public holidays as required by hotel operations.

Previous experience in a boutique hotel or similar accommodation property would be highly regarded.

What we offer

Competitive remuneration commensurate with experience and responsibilities.

The opportunity to take ownership of the housekeeping department and contribute directly to the hotel's operating standards.

A supportive working environment with direct access to hotel management.

A varied role combining leadership, organisation and hands‑on operational responsibilities.