Boutique Hotel: Head of Housekeeping & Ops Lead

Emerald City Hotels Administration Pty Ltd; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Ownership of housekeeping department

Direct access to hotel management

Job summary

The Albert Hotel in Mosman, Sydney is seeking an experienced Head Housekeeper / Housekeeping Supervisor to oversee the day-to-day housekeeping operation. You will lead a small team, work closely with the Hotel Manager and Front Desk to maintain high cleanliness standards and guest satisfaction.

This hands-on role requires coordinating rosters, supervising cleaning duties, and ensuring safety and quality control while maintaining guest-ready rooms and shared spaces.

Qualifications

• Proven leadership experience in housekeeping management.
• Experience recruiting, training and supervising housekeeping staff.
• Strong organisational and communication skills with attention to detail.
• Ability to manage changing priorities and work independently.

Responsibilities

• Coordinate and supervise housekeeping operations while participating in daily cleaning duties.
• Recruit, interview, induct and supervise housekeeping staff with senior management input.
• Prepare rosters and allocate daily room assignments.
• Oversee cleaning of guest rooms, public areas, and shared facilities to standards.
• Coordinate with Front Desk to prioritise room prep and communicate availability.
• Monitor stock, supplies and equipment; manage schedules and quality checks.
• Identify maintenance issues and liaise with management for resolution.
• Ensure safe handling of cleaning chemicals and workplace safety.

Skills

Leadership

Recruitment

Training

Organisation

Communication

Problem solving

English proficiency

Independence

Job description

The Albert Hotel in Mosman, Sydney is seeking an experienced Head Housekeeper / Housekeeping Supervisor to oversee the day-to-day housekeeping operation. You will lead a small team, work closely with the Hotel Manager and Front Desk to maintain high cleanliness standards and guest satisfaction.

This hands-on role requires coordinating rosters, supervising cleaning duties, and ensuring safety and quality control while maintaining guest-ready rooms and shared spaces.