Hardware Retail Assistant — Customer Champion

Cairns Hardware; Cairns Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Birthday day off with pay

Employee assistance program

Uniform provided

Retailer discounts platform access

Team member discounts

Growing together

Job summary

Dahlsens Family Group of Companies in Cairns is seeking a friendly Retail Assistant to join our Scott St team. You’ll be the first point of contact for customers, offering product advice and great service at the hardware counter.

Based in Cairns, this full‑time role supports trade and retail customers with the right products and service daily. Prior hardware or building industry experience helps; forklift licence is essential.

Qualifications

• Provides warm, professional service to customers and ensures a positive shopping experience.
• Maintains safety and cleanliness while handling stock to minimise damage and wastage.
• Keeps up to date with product training and brand information for knowledgeable advice.
• Ensures orders are prepared accurately and on time to meet customer needs.
• Monitors stock levels to support supply and demand.
• Forklift LF licence is essential for operation.

Responsibilities

• Provide warm, professional service to customers across hardware counter.
• Handle stock to minimise damage and wastage and keep shelves tidy.
• Maintain store safety and cleanliness in line with WHS guidelines.
• Participate in product training with market-leading brands.
• Ensure orders are prepared on time and in full for customers.
• Monitor stock levels to meet demand and avoid gaps.

Skills

Customer service

Reliability

Team player

Willingness to learn

Physical fitness

Attention to detail

Site safety awareness

Forklift Licence (LF)

Job description

Dahlsens Family Group of Companies in Cairns is seeking a friendly Retail Assistant to join our Scott St team. You’ll be the first point of contact for customers, offering product advice and great service at the hardware counter.

Based in Cairns, this full‑time role supports trade and retail customers with the right products and service daily. Prior hardware or building industry experience helps; forklift licence is essential.