Hands-On Retail Leader: Drive Sales & Service

Blackwoods-1; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team member discount card

One Pass subscription

Wesfarmers discounts

Refer-A-Friend program

Free onsite parking

Job summary

Blackwoods is seeking a hands-on Assistant Store Manager to support the Store Manager in leading a high-performing retail team. You’ll drive sales growth, deliver exceptional customer experiences, and uphold safety and operational standards.

You’ll lead from the front, coach and develop staff, manage day-to-day store operations, including stock and merchandising, and step into Store Manager duties when required. Weekend shifts and rotating rosters apply.

Qualifications

• Proven retail leadership experience in an Assistant Store Manager, Department Manager or Team Leader role.
• Strong people leadership skills with experience coaching, developing and managing team performance.
• Demonstrated success achieving sales targets, KPIs and commercial outcomes.
• A customer-first mindset with a proven track record of delivering exceptional service and building customer relationships.
• Strong commercial acumen and the ability to balance operational execution with business performance.
• Trade background, retail tooling, maintenance or DYI home expert – any experience with wide range of tools is highly regarded but not essential.

Responsibilities

• Drive sales, gross profit and overall store performance to achieve business targets.
• Lead, coach and develop team members to deliver exceptional customer service and sales results.
• Build strong customer relationships and ensure a consistently outstanding customer experience.
• Support recruitment, onboarding, training and performance management of team members.
• Ensure compliance with WHS, company policies, procedures and operational standards.
• Oversee day-to-day store operations, including stock management, merchandising and acting as Store Manager when required.

Skills

Retail leadership

People leadership

Sales targets

Customer service

Commercial acumen

Job description

Blackwoods is seeking a hands-on Assistant Store Manager to support the Store Manager in leading a high-performing retail team. You’ll drive sales growth, deliver exceptional customer experiences, and uphold safety and operational standards.

You’ll lead from the front, coach and develop staff, manage day-to-day store operations, including stock and merchandising, and step into Store Manager duties when required. Weekend shifts and rotating rosters apply.