Assistant Store Manager

Blackwoods; Canberra; Presencial; AUD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Team member discount card

Free onsite parking

Career development opportunities

Team events and celebrations

Employee assistance program

Refer-A-Friend program – up to $2,000

Resumo da oferta

Blackwoods is seeking a hands-on Assistant Store Manager in Canberra to support the Store Manager and lead a high-performing retail team. You will drive sales growth, coach staff, and ensure a safe, engaging workplace while delivering exceptional customer experiences.

This role involves weekend roster flexibility, stock and merchandising oversight, and stepping in as Store Manager when required. You’ll contribute to a positive culture, training, and achieving key KPIs across the store.

Qualificações

• Proven retail leadership experience as ASM/Team Leader.
• Strong people leadership and performance coaching.
• Track record of achieving sales targets and KPIs.
• Customer-first mindset with relationship-building.

Responsabilidades

• Drive sales, gross profit and store performance to targets.
• Lead, coach and develop team to deliver service and results.
• Build strong customer relationships and outstanding experience.
• Support recruitment, onboarding, training and performance management.
• Ensure WHS and company policies compliance.
• Oversee day-to-day operations including stock and merchandising; act as Store Manager when required.

Conhecimentos

People leadership

Sales targets

Customer service

Coaching

Stock management

WHS compliance

Descrição da oferta de emprego

We're looking for a hands-on and customer-focused Assistant Store Manager to support the Store Manager in leading a high-performing retail team. This role plays a critical part in driving sales growth, delivering exceptional customer experiences, maintaining operational excellence and fostering a safe, engaged and productive workplace culture. You'll lead from the front, coach and develop team members, and step into Store Manager responsibilities when required.

This role operates on a rotating roster, so flexibility to work weekends when scheduled is required.

What you'll be doing

• Drive sales, gross profit and overall store performance to achieve business targets.
• Lead, coach and develop team members to deliver exceptional customer service and sales results.
• Build strong customer relationships and ensure a consistently outstanding customer experience.
• Support recruitment, onboarding, training and performance management of team members.
• Ensure compliance with WHS, company policies, procedures and operational standards.
• Oversee day-to-day store operations, including stock management, merchandising and acting as Store Manager when required.

We're looking for someone who

• Proven retail leadership experience in an Assistant Store Manager, Department Manager or Team Leader role.
• Strong people leadership skills with experience coaching, developing and managing team performance.
• Demonstrated success achieving sales targets, KPIs and commercial outcomes.
• A customer-first mindset with a proven track record of delivering exceptional service and building customer relationships.
• Strong commercial acumen and the ability to balance operational execution with business performance.
• Trade background, retail tooling, maintenance or DYI home expert – any experience with wide range of tools is highly regardedbut not essential.

What's In It For You

• Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers discountedoffersfrom over 400 retail partners
• Continuoustraining and career developmentopportunities
• Team events, celebrations,awardrecognition and prizes
• Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
• Refer-A-Friend program–earn up to $2,000 for each referral!
• Ability topurchase up to 4 weeks’ additional annual leave
• Generouspaid parental leavepolicy
• Free onsite parkingand more!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.