Operations Manager

Tilley And Wills; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Supportive team environment

Job summary

Kent Town Hotel in Adelaide, SA is seeking an Operations Manager to lead rostering, reporting, and backend systems while staying present on the floor during service.

Reporting to the General Manager, you will own labour costs, scheduling, and compliance, ensuring a seamless guest experience through structured processes and hands‑on leadership. This is a fast‑paced hospitality role with genuine career progression opportunities.

Qualifications

• Experience in Operations leadership roles within hospitality.
• Strong rostering and time‑and‑attendance expertise.
• Proven ability to manage reporting and data‑driven decisions.
• Highly organised with multi‑priority juggling in a fast‑paced setting.
• Solid understanding of rostering compliance under awards and caps.

Responsibilities

• Build and manage weekly staff rosters across all departments, balancing labour cost against trade and service needs.
• Prepare and deliver regular operational and performance reporting to the General Manager and Head Office.
• Oversee day‑to‑day administrative and back‑of‑house systems, including rostering/time‑and‑attendance platforms, stock and ordering systems, and compliance record‑keeping.
• Support recruitment, onboarding, and scheduling coordination across teams.
• Monitor wage costs, hours, and rostering compliance against relevant Award and enterprise agreement obligations.
• Liaise with suppliers and manage ordering, stock control, and inventory processes.
• Ensure venue compliance across WHS, food safety, and licensing requirements.
• Work closely with the General Manager and department heads to identify and resolve operational bottlenecks.
• Be present and hands‑on across the floor during service, supporting the team and stepping in wherever needed to keep trade running smoothly.

Skills

Rostering

Reporting

Systems

Time & attendance

Tools

Tanda

Deputy

Job description

Kent Town Hotel | Adelaide, SA | Full Time

About Us

Kent Town Hotel is part of the Tilley & Wills Hospitality Group, a multi-venue hospitality operator with a growing footprint across Australia. As our flagship SA venues, Kent Town is fast-paced, high-volume, and known for its food, service, and events offering. We're looking for an Operations Manager to join the leadership team and keep the engine room running.

About the Role

Reporting directly to the General Manager, the Operations Manager is responsible for everything that happens behind the scenes to keep the venue running smoothly. You'll be the backbone of the operation — owning rostering, reporting, systems, and the day-to-day mechanics that let the front-of-house team focus on delivering a great guest experience.

This is also very much a hands‑on, service‑based role — you won't be confined to the back office. You'll be visible on the floor during trade, jumping in wherever needed to support the team and ensure service runs smoothly, so this suits someone who thrives on structure and process but is just as comfortable rolling up their sleeves during a busy service.

Key Responsibilities

Build and manage weekly staff rosters across all departments, balancing labour cost against trade and service needs

Prepare and deliver regular operational and performance reporting to the General Manager and Head Office

Oversee day‑to‑day administrative and back‑of‑house systems, including rostering/time‑and‑attendance platforms, stock and ordering systems, and compliance record‑keeping

Support recruitment, onboarding, and scheduling coordination across teams

Monitor wage costs, hours, and rostering compliance against relevant Award and enterprise agreement obligations

Liaise with suppliers and manage ordering, stock control, and inventory processes

Ensure venue compliance across WHS, food safety, and licensing requirements

Work closely with the General Manager and department heads to identify and resolve operational bottlenecks

Be present and hands‑on across the floor during service, supporting the team and stepping in wherever needed to keep trade running smoothly

About You

Previous experience in an Operations Manager, Assistant Venue Manager, or similar back‑of‑house leadership role within hospitality

Strong working knowledge of rostering and time‑and‑attendance systems (e.g. Tanda, Deputy, or similar)

Confident with reporting, spreadsheets, and data‑driven decision‑making

Highly organised, with the ability to juggle multiple priorities in a fast‑paced environment

A solid understanding of the Hospitality Industry General Award (HIGA) and rostering compliance

A proactive, solutions‑focused approach and strong communication skills

Experience working closely with a General Manager or senior leadership team

Comfortable being hands‑on and visible on the floor during service, not just behind a desk

What's on Offer

Competitive salary, based on experience

A key leadership role within a growing, well‑established hospitality group

Genuine career progression opportunities across the Tilley & Wills venue network

A supportive, high‑performing team environment