Hands-On Assistant Manager – Pub & Gaming Floor Lead

Sustainable; Queensland; On-site; AUD 65,000 - 90,000; Full time

Job summary

Horse & Jockey Hotel is seeking an Assistant Manager who thrives in a fast-paced, on-the-floor leadership role. You’ll partner with venue leaders to run peak shifts, mentor our hospitality crew, and deliver outstanding guest experiences across dining, gaming, and events.

This hands-on role requires you to manage busy service periods, coordinate cross-department operations, and maintain safety and a great vibe. RSA/RSG and Approved Manager licences are required by state regulations.

Qualifications

• Hands-on hospitality manager with experience on the floor.
• Ability to lead peak shifts and multi-department operations.
• Proven ability to mentor staff and maintain high service levels.
• Current RSA/RSG, RMLV and Approved Managers Licence as per state requirements.

Responsibilities

• Lead peak shifts on busy weekends and events.
• Coordinate floor operations with venue leaders to ensure smooth service.
• Mentor and develop the hospitality team.
• Resolve issues promptly to maintain a great guest experience.
• Engage with locals and guests to foster community vibe.

Skills

Leadership

People skills

Supervising

Team mentoring

Education

RSA/RSG, RMLV, Approved Manager Licence

Job description

Horse & Jockey Hotel is seeking an Assistant Manager who thrives in a fast-paced, on-the-floor leadership role. You’ll partner with venue leaders to run peak shifts, mentor our hospitality crew, and deliver outstanding guest experiences across dining, gaming, and events.

This hands-on role requires you to manage busy service periods, coordinate cross-department operations, and maintain safety and a great vibe. RSA/RSG and Approved Manager licences are required by state regulations.