Hands-On Pub Floor Leader | Hospitality Team Mentor

Endeavourgroupcareers; Cairns Regional; Vor Ort; AUD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Exclusive ALH Hotels discount card

Discounts at Woolworths brands (Endeav

Endeavour Wellbeing Support (EAP)

Zusammenfassung

Balaclava Hotel is seeking an Assistant Manager to lead shift operations across the bar, bistro and gaming room. You’ll be on the floor, directing flow, mentoring a lively team, and building connections with regulars to maintain high service standards from open to close.

You’ll work with our venue leadership to pace shifts, resolve issues before they escalate, and bring energy, hospitality and a warm, inviting mood to every service. RSA/RSG, RMLV and Approved Managers Licence are required.

Qualifikationen

• Hands-on role with physical tasks (lifting/moving stock, etc).
• Supervision experience in bar, bistro or gaming room preferred.
• Must hold RSA/RSG, RMLV and Approved Managers Licence as per state requirements.

Aufgaben

• Lead daily shift operations on the floor across bar, bistro and gaming areas.
• Mentor and manage a busy floor crew and ensure service standards from open to close.
• Partner with senior venue leadership to pace shifts and allocate staff.
• Build connections with regulars and deliver an engaging guest experience.
• Handle hiccups and maintain a safe, vibrant pub atmosphere.

Kenntnisse

People leadership

Customer service

Shift management

Jobbeschreibung

Balaclava Hotel is seeking an Assistant Manager to lead shift operations across the bar, bistro and gaming room. You’ll be on the floor, directing flow, mentoring a lively team, and building connections with regulars to maintain high service standards from open to close.

You’ll work with our venue leadership to pace shifts, resolve issues before they escalate, and bring energy, hospitality and a warm, inviting mood to every service. RSA/RSG, RMLV and Approved Managers Licence are required.