Hands-On Assistant Manager — Pub Leadership & Team Coach

endeavour group careers; Gold Coast City; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Career growth within ALH Hotels

Staff discounts across Endeavour Group

Wellbeing & employee support

Discounts at Woolworths family brands

Résumé du poste

Norfolk Tavern in Gold Coast is seeking a hands-on Assistant Manager to lead busy shifts, mentor the hospitality crew, and partner with venue leaders to deliver outstanding guest experiences. You will oversee floor operations, resolve issues swiftly, and ensure safety and a vibrant atmosphere across dining, gaming, and outdoor spaces.

Applicants should have supervisory experience, a proven track record of guest service excellence, and hold RSA/RSG, RMLV and Approved Managers Licence as required

Qualifications

• Experience supervising teams in hospitality environments.
• Strong customer service orientation and energy.
• Ability to lead during busy shifts and handle issues quickly.

Responsabilités

• Lead peak shifts and manage floor operations.
• mentor hospitality team and coordinate cross-department tasks.
• Partner with venue leaders to deliver exceptional guest experiences.
• Address operational hiccups and maintain safety and vibe.

Connaissances

People leadership

Guest service

Shift management

Collaboration

Formation

RSA/RSG, RMLV & Approved Managers Licence

Description du poste

Norfolk Tavern in Gold Coast is seeking a hands-on Assistant Manager to lead busy shifts, mentor the hospitality crew, and partner with venue leaders to deliver outstanding guest experiences. You will oversee floor operations, resolve issues swiftly, and ensure safety and a vibrant atmosphere across dining, gaming, and outdoor spaces.

Applicants should have supervisory experience, a proven track record of guest service excellence, and hold RSA/RSG, RMLV and Approved Managers Licence as required