Guest Services Host at Boutique Wine Retreat

Mulpha; Pokolbin; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Wine and dining discounts

Training and development

Supportive work environment

Job summary

The Lane Retreat, a Mulpha-managed boutique destination in the Hunter Valley, seeks a casual Guest Services Attendant. Join a team delivering seamless guest experiences across mornings to late evenings and weekends.

Ideal candidates bring receptionist or front desk experience, PMS knowledge, and a passion for hospitality; RSA and a valid driver’s licence are essential. Flexible 15–25 hour weeks offered.

Qualifications

• Experience as a receptionist or front desk role.
• PMS knowledge and end-of-day reconciliation experience.
• Strong customer service and communication, in person, phone and email.
• Computer literacy with Word and Excel.

Responsibilities

• Welcoming guests in person, over the phone, and via email with a professional, friendly approach.
• Preparing guest arrivals, welcome cards, and amenities to a high standard.
• Assisting with dinner and wine tasting reservations at Bimbadgen and partner venues.
• Processing sales and making coffees in The Pantry.
• Handling check-outs, cash, and credit card transactions.
• Coordinating with internal teams to ensure seamless guest experiences.
• Staying up to date on The Lane Retreat and Bimbadgen offerings to assist guests and generate sales.

Skills

Reception experience

PMS knowledge

Customer service

MS Word

Excel

RSA certification

Driver's licence

Flexible schedule

Job description

The Lane Retreat, a Mulpha-managed boutique destination in the Hunter Valley, seeks a casual Guest Services Attendant. Join a team delivering seamless guest experiences across mornings to late evenings and weekends.

Ideal candidates bring receptionist or front desk experience, PMS knowledge, and a passion for hospitality; RSA and a valid driver’s licence are essential. Flexible 15–25 hour weeks offered.