Guest Services & Reception Coordinator

Living Valley Health Retreat; Kin Kin; On-site; AUD 52,000 - 65,000; Full time

Job summary

Living Valley Health Retreat in Kin Kin, QLD, seeks a friendly receptionist to blend reception, guest services, administration and sales support, ensuring guests feel welcomed from first contact to departure. You will manage check-ins/outs, answer calls and emails, schedule bookings, and assist with retreat enquiries, working closely with the Retreat Manager.

The role offers varied responsibilities in a health-focused environment, with opportunities to develop your skills across operations and

Qualifications

• Previous reception/guest services or hospitality experience.
• Warm, personable and helpful with guests.
• Comfortable using booking systems and standard office software.
• Interest in health and wellness.

Responsibilities

• Welcome guests with check-in/check-out and reception enquiries.
• Provide warm, professional service during guest stays.
• Answer calls, respond to emails, and assist onsite inquiries.
• Schedule appointments, treatments, and bookings in the system.
• Assist with guest requests and resolve enquiries for a positive experience.
• Support general administration and day-to-day reception operations.
• Collaborate with the Retreat Manager and team on operations.
• Assist with incoming retreat enquiries and help convert to bookings.

Skills

Reception experience

Guest services

Customer-facing

Communication skills

Organised

Phone manner

Booking systems

Team player

Tools

Timely

ActiveCampaign

Retreat Guru

Job description

Living Valley Health Retreat – Kin Kin QLD

This is a varied, people-focused role combining reception, guest services, administration and some sales support. You'll play an important part in creating a welcoming and positive experience for our guests, from their first interaction with Living Valley through to their departure. Your primary focus will be supporting the day-to-day reception and guest services operations, ensuring guests feel welcomed, supported and well looked after throughout their stay.

Key responsibilities

• Welcome guests and assist with check-ins, check-outs and general reception enquiries.
• Provide warm, professional and attentive service to guests throughout their stay.
• Answer incoming phone calls, respond to emails and assist with onsite enquiries.
• Schedule guest appointments, treatments and bookings using booking systems.
• Assist with guest requests and help resolve enquiries to ensure a positive guest experience.
• Support general administration and the smooth day-to-day running of reception.
• Work closely with the Retreat Manager and wider team to support daily retreat operations.
• Assist with incoming retreat enquiries via phone, email and online channels.
• Help prospective guests understand our retreat programs and find the experience best suited to their needs.
• Follow up with prospective guests and assist in converting enquiries into confirmed bookings.

About you

• Has previous experience in reception, guest services, hospitality or a similar customer-facing role.
• Is warm, personable and genuinely enjoys helping people.
• Has strong communication skills and a confident, professional phone manner.
• Is organised, proactive and comfortable managing competing priorities.
• Has excellent attention to detail and strong administrative skills.
• Is confident using booking systems, email and general office software.
• Has a genuine interest in health, wellness and helping people.
• Is flexible, reliable and enjoys working as part of a team.
• Is available to work Sundays and Mondays.
• Highly desirable: Previous experience in a health retreat, wellness, day spa or hospitality environment; Experience assisting with sales enquiries, follow-ups or bookings; Familiarity with Timely, ActiveCampaign and/or Retreat Guru.

About us

Living Valley Health Retreat is located in the Noosa Hinterland, Queensland. For more than 35 years, Living Valley has helped thousands of people improve their health and wellbeing. You'll be part of a supportive team working in a unique health and wellness environment, surrounded by the natural beauty of the Noosa Hinterland. This role offers the opportunity to develop your skills across reception, guest services, retreat operations and sales, with the potential for additional hours and responsibilities as the business continues to grow.