Guest & Property Coordinator

Whitsunday Holiday Rentals; Whitsunday Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

Whitsunday Holiday Rentals (WHR) seeks a Guest & Property Coordinator to manage properties from end to end, ensuring each home meets WHR standards before stays while supporting reservations and guest needs.

You will inspect properties, manage bookings across channels, coordinate maintenance and liaise with Reservations, Housekeeping, Maintenance and owners to maintain high presentation and service levels.

Qualifications

• Experience in property management, holiday letting, hospitality or a similar role preferred.
• A sharp eye for detail and high presentation standards.
• Excellent organisation, time management and follow-through.
• Clear, friendly communication and good problem-solving skills.
• Confident coordinating contractors and juggling competing priorities.
• Able to work independently and take ownership of your tasks.

Responsibilities

• Carry out regular property inspections, audits, and pre-arrival and post-departure checks
• Manage inventories, keys, remotes, lockboxes and access, and keep records accurate in Breezeway
• Coordinate maintenance, housekeeping rectifications and follow-up inspections
• Assist with damage assessments and supporting documentation after guest stays
• Manage booking enquiries, reservations, amendments, cancellations and payments
• Maintain calendars, pricing and availability across our booking channels
• Assist with guest check-ins, meet-and-greets and guest concerns
• Work closely with Reservations, Housekeeping, Maintenance, Operations and property owners

Skills

Attention to detail

Organisation

Communication

Time management

Independent worker

Contractor coordination

Driver's licence

Education

QLD Real Estate Certificate of Registration (preferred)

Tools

Breezeway

Job description

We're looking for a Guest & Property Coordinator to join our team. You'll look after our properties from end to end, making sure every home meets WHR standards before each stay. You'll also support our reservations function and look after guests. This is a hands-on role that suits someone who takes pride in presentation, loves getting things done, and enjoys working with people.

Key responsibilities

Carry out regular property inspections, audits, and pre-arrival and post-departure checks

Manage inventories, keys, remotes, lockboxes and access, and keep records accurate in Breezeway

Coordinate maintenance, housekeeping rectifications and follow-up inspections

Assist with damage assessments and supporting documentation after guest stays

Manage booking enquiries, reservations, amendments, cancellations and payments

Maintain calendars, pricing and availability across our booking channels

Assist with guest check-ins, meet-and-greets and guest concerns

Work closely with Reservations, Housekeeping, Maintenance, Operations and property owners

About you

Experience in property management, holiday letting, hospitality or a similar role (preferred)

A sharp eye for detail and high presentation standards

Excellent organisation, time management and follow-through

Clear, friendly communication and good problem-solving skills

Confident coordinating contractors and juggling competing priorities

Able to work independently and take ownership of your tasks

Current QLD driver's licence and reliable vehicle

QLD Real Estate Certificate of Registration (preferred), or willingness to obtain

About us

Whitsunday Holiday Rentals (WHR) manages a portfolio of holiday homes and apartments across Airlie Beach and the Whitsundays. As part of the Hometime group, Australia's leading short-term rental manager, we combine local knowledge with national systems and support. Every guest should arrive to a property that is spotless, well presented and ready to enjoy.

A varied role where no two days are the same

A great team and a supportive working environment

The chance to live and work in one of Australia's most beautiful regions