Guest Services Officers - Casual

Reflections Holiday Parks; New South Wales; On-site; AUD 42,000 - 54,000; Full time

Job summary

Reflections Holiday Parks in NSW is seeking team members to support guest services across multiple parks. You will take reservations, process cancellations, and assist visitors with check-ins and check-outs while maintaining a welcoming, efficient office environment.

The role emphasizes customer service, flexibility for weekends and peak periods, and the ability to work autonomously in a park setting. Prior hospitality experience is helpful but not required, and Australian work rights are

Qualifications

• Must have drivers licence and access to reliable transport.
• Able to work independently and productively.
• Strong teamwork and customer service mindset.
• Willing to learn and adapt in a park environment.
• Physically capable of manual work in all conditions.
• Flexible availability including weekends, peak holidays and public holidays.
• Australian work rights.
• Hospitality experience is helpful but not required.

Responsibilities

• Take reservations by phone.
• Process cancellations by phone.
• Handle arrivals and departures in the office.
• Open and close the office.
• Assist and direct visitors within the park.
• Provide high-level customer service.
• Follow work health & safety procedures.

Skills

Drivers licence & transport

Independently productive

Positive attitude

Teamwork

Willing to learn

Manual work capability

Weekend/public holiday availability

Hospitality experience helpful

Australian work rights

Job description

About You

• Drivers Licence and own vehicle or access to reliable transport.
• The ability to work productively & independently.
• A positive attitude & willingness to learn.
• Great teamwork skills.
• A 'can-do', solutions-focused attitude.
• The physical ability to do manual work in all conditions.
• Flexible availability to work including weekend, peak holiday seasons & public holiday work.
• Previous experience in any hospitality role is highly regarded, but not required.
• Valid Australian work rights.

The Duties will include; (but not limited to):

• Taking reservations, via phone
• Processing cancellations, via phone
• Completing arrivals & departures, in office
• Opening/closing of office
• Assisting & directing visitors within the park
• Providing excellent, high-level customer service.
• Following work health & safety procedures.

About Us

At Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities & nurtures the environment.

We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

We are an Equal Opportunity Employer.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.