Guest Services Manager - Luxury Front Desk & Concierge

Four Seasons Hotels; Sydney; Presencial; AUD 85 000 - 105 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complimentary accommodation

Complimentary dry cleaning

Employee meals

Training and development

Career progression

Resumo da oferta

Four Seasons Hotels and Resorts in Sydney seeks a Guest Services Assistant Manager to lead Front Office, Concierge and Bell Desk operations, delivering luxury service to every guest. You will coach teams, manage arrivals/departures, valet and luggage services, and drive service recovery to maintain our high standards of personalized hospitality.

We value authentic leadership, exceptional communication, and a hands-on presence in a bustling luxury hotel environment, with opportunities for career

Qualificações

• 2+ years of experience in a Front Office, Guest Services, Bell Captain, Concierge, or Rooms Division leadership role within a luxury hotel environment.

Responsabilidades

• Maintain a strong operational presence across Front Office, Concierge and Bell Desk to ensure seamless guest arrivals and departures.
• Lead, coach, and develop Guest Services and Bell teams to foster engagement, accountability and service excellence.
• Oversee valet operations and ensure safety and procedures.

Conhecimentos

Front Office Leadership

Guest Services

Bell Desk Leadership

Concierge Experience

Rooms Division

Descrição da oferta de emprego

Four Seasons Hotels and Resorts in Sydney seeks a Guest Services Assistant Manager to lead Front Office, Concierge and Bell Desk operations, delivering luxury service to every guest. You will coach teams, manage arrivals/departures, valet and luggage services, and drive service recovery to maintain our high standards of personalized hospitality.

We value authentic leadership, exceptional communication, and a hands-on presence in a bustling luxury hotel environment, with opportunities for career