Customer Service Officer - Torquay

Great Ocean Road Coast and Parks Authority; Torquay; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

Coastal location

Supportive team environment

Meaningful role

Diverse workdays

Visitor experiences

Job summary

The Great Ocean Road Coast and Parks Authority is seeking a Caravan Park Customer Service Officer to join our Accommodation Services Team at Torquay Foreshore Caravan Park. As the first point of contact for guests, you’ll provide reception support, assist with bookings and enquiries, and help ensure a welcoming, professional and enjoyable stay.

You will work closely with visitors, handle reservations, payments and daily administrative tasks, and contribute to a positive guest experience in a

Qualifications

• Experience in customer service, administration, hospitality, tourism, retail or a similar front‑of‑house environment.
• Strong communication skills with diverse backgrounds.
• Excellent organisational and time management skills.
• Proactive approach to problem-solving and customer satisfaction.
• Demonstrated ability to work collaboratively within a team.
• Confidence using computer systems and administrative software.
• Experience using RMS booking software will be highly regarded.

Responsibilities

• Manage accommodation reservations through the RMS booking system via phone, email, online platforms and in person.
• Welcome guests and provide friendly, professional front-of-house reception services.
• Respond to customer enquiries and correspondence promptly and effectively.
• Assist with customer concerns, maintenance requests and general guest needs.
• Process payments and cash transactions while maintaining accurate records.
• Prepare daily banking and administrative reports.
• Escalate customer issues to management as required.
• Provide local information and support to enhance the visitor experience.
• Contribute to a positive team environment and the smooth operation of the caravan park.

Skills

Customer service

Administration

Hospitality

Tourism

Retail

Front-of-house

Tools

RMS booking software

Job description

Job TypeFull Time

Package$60,421 - $65,389 plus super

Position Description PD-CustomerServiceOfficer-Full-Time-Sep25-2.pdf(PDF, 224KB)

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

About The Role

The Great Ocean Road Coast and Parks Authority is seeking a customer-focused and organised Caravan Park Customer Service Officer to join our Accommodation Services Team at Torquay Foreshore Caravan Park.

As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer experiences while supporting the day-to-day operations of one of Victoria's most iconic coastal destinations. You will assist guests with bookings and enquiries, provide reception support, and ensure visitors enjoy a welcoming, professional and enjoyable stay.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about delivering exceptional service.

What you'll do

• Manage accommodation reservations through the RMS booking system via phone, email, online platforms and in person.
• Welcome guests and provide friendly, professional front-of-house reception services.
• Respond to customer enquiries and correspondence promptly and effectively.
• Assist with customer concerns, maintenance requests and general guest needs.
• Process payments and cash transactions while maintaining accurate records.
• Prepare daily banking and administrative reports.
• Escalate customer issues to management as required.
• Provide local information and support to enhance the visitor experience.
• Contribute to a positive team environment and the smooth operation of the caravan park.

What we're looking for

• Experience in customer service, administration, hospitality, tourism, retail or a similar front‑of‑house environment.
• Strong communication skills with the ability to engage effectively with people from diverse backgrounds.
• Excellent organisational and time management skills.
• A proactive approach to problem‑solving and customer satisfaction.
• Demonstrated ability to work collaboratively within a team.
• Confidence using computer systems and administrative software.
• Experience using RMS booking software will be highly regarded.

You will also be able to meet the employment requirements of the role, including holding a current Australian Driver's Licence, providing evidence of Australian work rights, obtaining a Working with Children Check, and completing a National Police Check.

Why join us

At the Great Ocean Road Coast and Parks Authority, you’ll be part of an organisation dedicated to protecting and enhancing one of Australia's most iconic coastlines while delivering exceptional visitor experiences.

We Offer

• The opportunity to work in a stunning coastal location.
• A supportive and collaborative team environment.
• A meaningful role contributing to an organisation that reinvests in the Great Ocean Road region.
• Diverse and engaging work where no two days are the same.
• The chance to help create memorable experiences for visitors from across Australia and around the world.

Join us and be part of an organisation that cares for Victoria's iconic coast while delivering outstanding customer experiences every day.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.

Applicants who applied for this position in the recent recruitment campaign are not required to reapply.