Guest Services Host — Coastal Resort Experience

My NRMA; Yamba; On-site; AUD 30,000 - 39,000; Part time

Job summary

My NRMA Angourie Resort is seeking a confident Guest Services Attendant to join our Front Office team on a casual basis. Located near Yamba, you’ll welcome guests, share local knowledge, handle check-ins and inquiries, and help guests enjoy our Day Spa and resort facilities.

You’ll thrive on great service, be friendly, professional, and able to work independently across flexible shifts, typically 2:00pm–7:00pm and other times as needed.

Qualifications

• Enjoy connecting with people and delivering outstanding service.
• Friendly, approachable and professional.
• Confident communication with guests from diverse backgrounds.
• Takes initiative and works independently.
• Organised, reliable and detail-oriented.
• Enthusiastic about learning local area and sharing tips with guests.
• Positive attitude and strong team spirit.

Responsibilities

• Welcoming guests with friendly and professional service.
• Managing check-ins, check-outs and guest inquiries.
• Providing local recommendations, tourism information and insider tips on the best things to see and do in the region.
• Taking and managing Day Spa bookings and payments.
• Welcoming Day Spa guests and providing tours of the facilities.
• Assisting guests with requests and resolving inquiries with confidence and care.
• Supporting the smooth day-to-day operation of Front Office.
• Working independently while maintaining a high standard of service.

Skills

Customer service

Communication

Independence

Time management

Job description

My NRMA Angourie Resort is seeking a confident Guest Services Attendant to join our Front Office team on a casual basis. Located near Yamba, you’ll welcome guests, share local knowledge, handle check-ins and inquiries, and help guests enjoy our Day Spa and resort facilities.

You’ll thrive on great service, be friendly, professional, and able to work independently across flexible shifts, typically 2:00pm–7:00pm and other times as needed.