Guest Services Associate – Casual, Hotel with Purpose

YWCA; Sydney; Remote; AUD 31,000 - 44,000; Part time

Benefits offered by this job

Salary packaging benefits

Job summary

Song Hotel, operated by YWCA Australia, is seeking a casual Front Office team member in Sydney. You will welcome guests, manage bookings and payments, and help deliver exceptional guest experiences in a hotel with purpose.

Join a values-led culture that supports gender equality and community outcomes, with salary packaging benefits and local opportunities in Gadigal Country, Sydney. You’ll contribute to a profit-for-purpose model and a positive guest journey.

Qualifications

• Experience in hospitality or customer service roles.
• Strong guest-focused service mindset and communication skills.
• Ability to stay calm and resolved under pressure during busy periods.

Responsibilities

• Handle bookings, payments and guest enquiries with care.
• Create welcoming, memorable experiences for every guest.
• Support check-in/check-out procedures and promote a safe, positive guest environment.

Skills

Hospitality

Customer service

Guest services

Job description

Song Hotel, operated by YWCA Australia, is seeking a casual Front Office team member in Sydney. You will welcome guests, manage bookings and payments, and help deliver exceptional guest experiences in a hotel with purpose.

Join a values-led culture that supports gender equality and community outcomes, with salary packaging benefits and local opportunities in Gadigal Country, Sydney. You’ll contribute to a profit-for-purpose model and a positive guest journey.