Guest Service Agent

YWCA; Sydney; Remote; AUD 31,000 - 44,000; Part time

Benefits offered by this job

Salary packaging benefits

Job summary

Song Hotel, operated by YWCA Australia, is seeking a casual Front Office team member in Sydney. You will welcome guests, manage bookings and payments, and help deliver exceptional guest experiences in a hotel with purpose.

Join a values-led culture that supports gender equality and community outcomes, with salary packaging benefits and local opportunities in Gadigal Country, Sydney. You’ll contribute to a profit-for-purpose model and a positive guest journey.

Qualifications

• Experience in hospitality or customer service roles.
• Strong guest-focused service mindset and communication skills.
• Ability to stay calm and resolved under pressure during busy periods.

Responsibilities

• Handle bookings, payments and guest enquiries with care.
• Create welcoming, memorable experiences for every guest.
• Support check-in/check-out procedures and promote a safe, positive guest environment.

Skills

Hospitality

Customer service

Guest services

Job description

• Join a passionate and enthusiastic team!
• Enjoy valuable and meaningful work empowering the community!

Join a purpose-driven organisation and work in a welcoming hotel environment where your contribution supports positive outcomes for the community.

• Located on Gadigal Country, Sydney
• Site-based role at Song Hotel
• Casual employment
• $27.08 per hour plus 25% casual loading and superannuation (Hospitality Award, Level 2, Front Office Grade 1)
• Access to salary packaging benefits of up to $18,550 per year, helping increase your take-home pay

A hotel with purpose. A role with heart.

Do you thrive on creating welcoming, memorable experiences for every guest you meet? Join us and deliver exceptional guest experiences every day.

Our Guest Services team is the welcoming face of Song Hotel, helping every guest feel supported, included and valued from check in to check out.

You’ll bring confidence and calm to each interaction, handling bookings, payments and guest enquiries with care. You’ll stay steady under pressure, solve problems quickly and help create a safe, positive experience for everyone who walks through the doors.

You’ll also be part of a hotel that operates on a profit for purpose model, supporting YWCA’s mission to advance gender equality, so your everyday work has a real social impact. Learn more about YWCA here and Song Hotel here .

You’ll be a great fit if you:

• bring experience in hospitality, customer service or a related field
• value meaningful work in a hotel with purpose
• enjoy a supportive, values led culture
• like working locally in community

To learn more about this role, please see the position description linked.

Don’t meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity please contact Ibrahim, Duty Manager – E: [e-mail] & P: 02 9264 2451.

Why The Y?

At YWCA Australia, our culture - The Y Way - is grounded in intersectional feminism and guided by our values: Striving for Equality, Acting from the Heart and Working Better Together.

Our latest culture survey shows that YWCA is a great place to work:96% of our people feel supported by their team, 95% see our values lived through leadership, and 93% would recommend working here.

Applications close at the end of the day on24 November 2026.

We’re excited to find the right fit and will be reviewing applications as they come in.

We are committed to building a diverse, inclusive, and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

As part of our selection process, preferred candidates are required to complete pre‑employment screening. This includes a working rights declaration, medical and pre‑existing injuries declaration, and a Nationally Coordinated Criminal History Check. Any disclosable outcomes are considered in context and will not necessarily preclude progression.