Guest Services Associate - Purpose-Driven Hotel (Casual)

Song Hotel; Sydney; On-site; AUD 31,000 - 44,000; Part time

Benefits offered by this job

Salary packaging up to $18,550/year

Casual loading 25%

Superannuation

Job summary

Song Hotel in Sydney is seeking a casual guest services ambassador to create welcoming, memorable experiences for every guest. You’ll handle bookings, payments and guest inquiries with calm professionalism while contributing to a safe, positive environment.

You’ll work within a hotel that supports YWCA’s mission and gender equality. This role emphasizes local community engagement, friendly service and a values-led culture in a site-based setting.

Qualifications

• Experience in hospitality, customer service or related field.
• Value meaningful work in a hotel with purpose.
• Enjoy a supportive, values-led culture.
• Like working locally in the community.

Responsibilities

• Handle bookings, payments and guest enquiries with care.
• Stay steady under pressure and resolve issues quickly.
• Contribute to a safe, positive guest experience.
• Support YWCA’s mission and the hotel’s purpose-driven goals.

Skills

Hospitality experience

Customer service

Guest interaction

Job description

Song Hotel in Sydney is seeking a casual guest services ambassador to create welcoming, memorable experiences for every guest. You’ll handle bookings, payments and guest inquiries with calm professionalism while contributing to a safe, positive environment.

You’ll work within a hotel that supports YWCA’s mission and gender equality. This role emphasizes local community engagement, friendly service and a values-led culture in a site-based setting.