Receptionist - Sydney Harbour

YHA Australia; Sydney; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Team training across locations

Store discounts

Career development

Flexible holidays

Wellbeing support

Referral program

Job summary

YHA Australia’s Sydney Harbour property is seeking Receptionists or Front Desk Extraordinaires to join the team. You’ll help create a friendly, cheerful atmosphere, respond to guest inquiries with local knowledge, and manage smooth check-ins and check-outs.

Ideal candidates bring front desk or customer service experience in hospitality, a genuinely positive attitude, strong communication skills, and flexible availability for a 24/7 roster including nights, weekends, and public holidays.

Qualifications

• Previous front desk or reception experience in an accommodation setting
• Genuine happy and positive energy to bring to our team and our guests
• Good time management skills and commitment to following policies and procedures to ensure the safety of our guests and team
• Flexible availability 24/7 roster including night shifts, weekends and public holidays
• Excellent communication skills verbal and written
• Full working rights with no restrictions

Responsibilities

• Create a friendly and cheerful atmosphere for guests
• Respond to guest inquiries with knowledgeable local advice and recommendations
• Manage efficient check-ins and check-outs
• Maintain safety policies and procedures in daily operations

Skills

Front desk experience

Customer service

Positive attitude

Time management

Policy compliance

Night shift availability

Job description

Who We AreAt YHA Australia, we’re a profit for purpose, membership-based social enterprise providing affordable, quality accommodation with purpose.

We’re committed to creating a more open and welcoming world where connections thrive and experiences matter. We believe travel should do more than move you from place to place; it should inspire you to think differently, live boldly, and protect the world you’re exploring.

Our network spans 19 uniquely character-filled properties across Australia - from rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison, eco-retreats nestled in National Parks, and beachside beauties in Byron Bay and Port Elliot.

Our Sydney Harbour property is located at The Rocks, overlooking beautiful Sydney Harbour, and some of Sydney’s most exciting restaurants and bars.

About the role:

We are seeking Receptionists or Front Desk Extraordinaires to join the Team at Sydney Harbour. This role involves helping us create a friendly and cheerful atmosphere, responding to guest inquiries with knowledgeable local advice and recommendations, managing efficient check-ins and check-outs.

What are we looking for:

• Previous experience in front desk, reception or customer service in an accommodation setting
• Genuine happy and positive energy to bring to our team and our guests
• Good time management skills and commitment to following policies and procedures to ensure the safety of our guests and team
• Flexible availability 24/7 roster including night shifts, weekends and public holidays
• Excellent communication skills verbal and written
• Full working rights with no restrictions

Why Join Us?

This isn’t just a job; it’s a chance to grow your career in hospitality and tourism and be part of the YHA team. At YHA, we invest in our people and offer opportunities to move into leadership roles, cross-train in different departments, and work at other properties across Australia.

Shortlisted candidates will be invited to a fun group interview session where you’ll meet the team and learn about YHA opportunities. We know not everyone has done this before so we are happy to train you.

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They guide our decisions and actions:

• Collaborate, Listen & Connect We listen first and speak respectfully, creating psychological safety so ideas and people connect to solve problems together.
• Care for People & Planet We make safe, sustainable choices that include and uplift our people, communities and the natural places we're part of.
• Create Positive Experiences We make it easy, safe and welcoming for guests and team members, resolving issues constructively and leaving people feeling valued.
• Always Evolving We improve how we work, small steps and bold ideas, balancing innovation with safety, risk awareness and good governance.

What’s in it for You?

• Travel Perks: Free stays across our network; because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training.
• Discounts: Access to benefits at various stores and across the YHA network.
• Growth: Professional development and career opportunities throughout YHA.
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning.
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program.
• Referral Program: Know someone great? We reward successful candidate referrals.