Guest Services All-Rounder - Thredbo

YHA Australia; New South Wales; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free stays across network

Team adventures

Discounts

Growth opportunities

Cultural flexibility

Wellbeing support

Referral program

Job summary

YHA Australia is seeking a proactive Guest Services All Rounder to join our team at one of our vibrant properties in NSW. This part-time role (minimum 15 hours per week) covers Reception, Housekeeping, Guest Events/Activities and Food & Beverage, with onsite accommodation available if required.

You'll deliver engaging guest service, manage bookings and contribute to a welcoming, safe environment while developing skills across hospitality operations.

Qualifications

• Exceptional interpersonal and communication skills are required.
• Experience as Duty Manager, Waiter/Waitress, Events, Reception, Front of House, or Housekeeper is advantageous.
• Attention to detail and strong organizational skills are important.
• Experience using Microsoft Office is helpful.
• RSA certification and a First Aid certificate (or willingness to obtain) are preferred.

Responsibilities

• Reception: Welcome guests and ensure smooth check-in with accurate accounts and documentation.
• Guest Activities: Create, promote and plan events to keep guests engaged.
• Housekeeping: Maintain high standards of room cleanliness and handle maintenance/safety issues.
• Food & Beverage: Ensure food hygiene and service; assist with coffee making/barista duties.
• Health & Safety: Adhere to YHA policies to ensure safety of guests and staff.

Skills

Interpersonal skills

Communication

Hospitality experience

Multitasking

RSA certification

Job description

2 Buckwong Pl, Kosciuszko National Park NSW 2625, Australia

Who we are
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.
What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.
Our network spans 19 uniquely characterful properties across Australia - from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.
We're proudly part of Hostelling International - a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.
Immerse yourself in the magic ofYHAThredbo. From world-class skiing to cozy nights by the fire, YHA Thredbo puts you right in the heart of the action and during the quieter season, you will have the opportunity to focus on other broader YHA company led initiatives.

About the role

We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team. The Guest Services All Rounder is the ultimate part time role that allows you to gain exposure to all operational aspects of our amazing properties.
This is a unique position that allows you to work across Reception, Housekeeping, Guest Events/Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.
This is a part time position (minimum 15 hours per week) and shifts are available overnight and during the day. Onsite accommodation is available if required.

Responsibilities include

Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

Food & Beverage- Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

Ideally you'd have experience as a Duty Manager, Waiter/Waitress, Events, Reception, Front of House, Housekeeper or a similar role

You’ll need to have good attention to detail and organisational skills.

Experience using Microsoft office

Flexibility to work a rotating roster, including nights, weekends and public holidays

RSA certification and a First Aid Certificate (or willingness to obtain one)

Knowledge of the local area and travel/tourism industry

You must be physically fit to carry equipment and make beds ect

Our Values

Collaborate, listen and connect

Care for people and planet

What's in it for you

• Travel Perks:Free stays across our network - because we love travel as much as our members do!
• Team Adventures:Opportunities to visit other locations for team building and training
• Discounts:Access to benefits at various stores and across the YHA network
• Growth:Professional development and career opportunities throughout YHA
• Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
• Wellbeing Support:For you and your immediate family through our Employee Assistance Program
• Referral Program:Know someone great? We reward successful candidate referrals