Guest Services All Rounder - Overnights - Adelaide YHA

YHA Australia; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Travel perks - free stays across the Y

Team adventures and training

Staff discounts

Growth and development opportunities

Wellbeing support

Referral program

Job summary

YHA Adelaide is seeking an enthusiastic hospitality allrounder to cover overnight guest services at its CBD location. The role blends reception and housekeeping duties to provide guests with a seamless stay and hands-on experience across hotel operations.

Ideal candidates have customer service or hospitality experience, strong attention to detail, and flexibility to work overnights, weekends and public holidays. RSA and local area knowledge are advantageous.

Qualifications

• Experience in customer service or hospitality is preferred.
• Good attention to detail and strong organisational skills.
• Experience with Microsoft Office and reservations/POS systems.
• Willingness to work overnight and a rotating roster including weekends/public holidays.

Responsibilities

• Reception: welcome guests and process check-ins; ensure accounts and documents are accurate.
• Housekeeping: maintain rooms to high standards and coordinate laundry/maintenance as needed.
• Health & Safety: follow YHA policies to ensure guest and staff safety.

Skills

Hospitality

Reception

Customer service

Organised

Tools

Microsoft Office

Reservations/POS systems

Job description

Guest Services All Rounder - Overnights - Adelaide YHA

135 Waymouth St, Adelaide SA 5000, Australia

About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet
What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.
Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

YHA Adelaide has just undergone a major refurbishment and is looking fabulous! We are located overlooking a leafy square in the CBD, just a short walk to the city’s favourite Adelaide Central Market, Adelaide Oval, small bars and live music venues.We have a new bar, café and reception area, and we're excited to share our refreshed spaces with our team and our guests. Adelaide is a culinary playground with adventures for the foodie, water baby or outdoors explorer. YHA Adelaide Central is independently certified by Ecotourism Australia, recognising our commitment to sustainable tourism practices and genuine care for the natural environments we operate in.

About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our team. The Overnight Guest Services All Rounder is the ultimate part time role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism industry.
This is a unique position that allows you to work across Reception and Housekeeping. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general management.

Responsibilities include:

Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately.

Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently.

Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

You will be looking for a long term position, minimum of 6 to 12 months availability or more

Ideally you'll have experience in customer service, hospitality, or a similar role

You'll need to have good attention to detail and organisational skills

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

Flexibility to work a rotating roster including weekends and public holidays.

First Aid certificate is desirable

Knowledge of the local area and travel/tourism industry (desired)

A willingness to work overnight.

Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

Travel Perks:Free stays across our network – because we love travel as much as our members do!

Team Adventures:Opportunities to visit other locations for team building and training

Discounts:Access to benefits at various stores and across the YHA network

Growth:Professional development and career opportunities throughout YHA

Cultural Flexibility:Swap standard public holidays for ones that have personal meaning

Wellbeing Support:For you and your immediate family through our Employee Assistance Program

Referral Program:Know someone great? We reward successful candidate referrals

Screening Questions

• Do you have a Responsible Service of Alcohol (RSA)?
• Please confirm if you are an Australian / NZ Citizen or Resident?
• If not a Citizen or Resident, what visa type are you currently on?
• You must be over 18 to apply to this position.