Guest Services All Rounder - Cairns Central

YHA Australia; Cairns Regional; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Travel perks

Team adventures

Discounts

Growth

Cultural flexibility

Wellbeing support

Referral program

Job summary

YHA Australia is seeking a proactive Guest Services All-Rounder for Cairns Central to provide warm, efficient guest services across reception, housekeeping, activities and F&B. The role offers exposure to diverse operations and a path toward hospitality career progression.

The ideal candidate will bring customer service or hospitality experience, strong communication skills, and flexibility to work a rotating roster including weekends and public holidays. RSA and First Aid are desirable.

Qualifications

• Exceptional interpersonal and communication skills are essential.
• Experience in customer service, hospitality, or a similar role is preferred.
• Good attention to detail and organisational skills are important.
• Experience using Microsoft Office and ideally reservations/POS systems.
• Flexibility to work a rotating roster, including nights, weekends and public holidays.
• RSA certification is essential and First Aid certification is desirable.
• Knowledge of the local area and travel/tourism industry is desired.

Responsibilities

• Reception – Welcoming guests and ensuring a seamless check-in with accurate accounts and documentation.
• Guest Activities – Create, promote and plan guest activities to keep guests engaged.
• Housekeeping – Maintain property and guest rooms to high standards, manage laundry and maintenance/safety issues.
• Food & Beverage – Food hygiene and service, including coffee making/barista duties.
• Health & Safety – Adhere to YHA policies and safety procedures.

Skills

Interpersonal skills

Communication skills

Customer service

Hospitality

Organisational skills

MS Office

Reservations/POS systems

RSA certification

First Aid

Local knowledge

Tools

Reservations/POS systems

Microsoft Office

Job description

Guest Services All Rounder - Cairns Central

About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nested in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

YHA Cairns Central is ideally situated in the bustling centre of Cairns, boasting 209 beds across 59 rooms, all set in a relaxed ambiance with expansive outdoor living areas and verdant tropical flora. It's an excellent base for venturing into the extraordinary convergence of two World Heritage wonders: the Great Barrier Reef and the Daintree Rainforest. Immerse yourself in the reef's dazzling marine life through scuba diving or snorkelling, unveiling the breathtaking coral habitats. Meanwhile, Mission Beach provides a perpetual summer atmosphere in a tranquil coastal town, renowned for sightings of the rare cassowary.

About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 15 hours per week and you must be 18 years or older.

Responsibilities include:

Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

Food & Beverage- Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

Ideally you'll have experience in customer service, hospitality, or a similar role

You'll need to have good attention to detail and organisational skills

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

RSA certification is essential and First Aid certificate is desirable

Knowledge of the local area and travel/tourism industry (desired)

Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

Travel Perks:Free stays across our network - because we love travel as much as our members do!

Team Adventures:Opportunities to visit other locations for team building and training

Discounts:Access to benefits at various stores and across the YHA network

Growth:Professional development and career opportunities throughout YHA

Cultural Flexibility:Swap standard public holidays for ones that have personal meaning

Wellbeing Support:For you and your immediate family through our Employee Assistance Program

Referral Program:Know someone great? We reward successful candidate referrals