Guest Services All Rounder - Blue Mountains

The Glen Hotel Pty; Sydney; On-site; AUD 30,000 - 34,000; Part time

Benefits offered by this job

Travel Perks

Team Adventures

Discounts

Growth

Cultural Flexibility

Wellbeing Support

Referral Program

Job summary

YHA Australia is seeking a proactive Guest Services All Rounder for our Blue Mountains property. This casual role covers multiple operations across reception, housekeeping, activities and catering, providing a balanced exposure to hospitality operations.

You will join a dedicated team delivering memorable guest experiences, with opportunities for development within the YHA network and across Australia.

Qualifications

• Experience in hospitality or customer service.
• RSA certification is essential, First Aid desirable.
• Flexible to work a rotating roster including nights, weekends and public holidays.

Responsibilities

• Reception – welcome guests, check-in, record accounts and documentation.
• Guest Activities – create, promote and plan guest activities and events.
• Housekeeping – maintain cleanliness, laundry and safety issues.
• Food & Beverage – assist with food hygiene, preparation and service including barista duties.
• Health & Safety – follow YHA policies to ensure safety for guests and staff.

Job description

Guest Services All Rounder - Blue Mountains

Guest Services All Rounder (Casual)

About us

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

YHA Blue Mountains,

nestled in the central area of Katoomba, is a 240-bed facility catering to both domestic and international travellers, as well as sizable groups. This historic site boasts extensive communal amenities, a co-working area, ample space for groups and events, and a diverse range of private and shared rooms. Guests can enjoy a daily breakfast service, with the option of catering for groups and those attending meetings. A dedicated team of 12 staff members strives to create unforgettable experiences for guests, and we are thrilled to announce the recruitment of a new Reception/Housekeeping member to join this team.

About the role

We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 15 hours per week and you must be 18 years or older.

Responsibilities include

• Reception – Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
• Guest Activities – Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
• Housekeeping – Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
• Food & Beverage – Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
• Health & Safety – Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
• Ideally you'll have experience in customer service, hospitality, or a similar role
• You'll need to have good attention to detail and organisational skills
• Experience using Microsoft office and ideally experience in reservations/POS or bookings systems
• Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)
• RSA certification is essential and First Aid certificate is desirable
• Knowledge of the local area and travel/tourism industry (desired)

Our Values

• Collaborate, listen and connect
• Care for people and planet

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals

Screening Questions

• Do you have the right to work in Australia without restrictions?