Guest Services All Rounder - Brisbane YHA

YHA Australia; Brisbane; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Travel perks

Team adventures

Discounts

Growth

Cultural flexibility

Wellbeing program

Referral program

Job summary

YHA Brisbane City is seeking a proactive Guest Services All Rounder to join our team. This role offers exposure to Reception, Housekeeping, Guest Activities/Events and Food & Beverage, with development opportunities across Australia's properties.

The ideal candidate has strong customer service experience, exceptional interpersonal skills, and flexibility to work a rotating roster including nights, weekends and public holidays. RSA is essential; First Aid desirable.

Qualifications

• Exceptional interpersonal and communication skills essential for guest interactions.
• Experience in customer service, hospitality, or similar roles preferred.
• RSA certification is essential; First Aid certificate desirable.
• Knowledge of local area and travel/tourism industry is helpful.

Responsibilities

• Reception: greet guests and manage check-in, accounts, and documentation.
• Guest Activities: plan and promote guest activities and events to keep guests engaged.
• Housekeeping: ensure rooms and property meet high standards, manage laundry and safety issues.
• Food & Beverage: assist in food hygiene and service, including coffee/barista duties.
• Health & Safety: adhere to YHA policies to ensure safety of guests and team.

Skills

Interpersonal skills

Customer service

Communication

Flexibility

Attention to detail

Tools

Reservations/POS systems

Job description

Guest Services All Rounder - Brisbane YHA

About us: At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

YHA Brisbane City is a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.

About the role:

We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 15 hours per week and you must be 18 years or older.

Responsibilities include:

• Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
• Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
• Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
• Food & Beverage- Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
• Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

Ideally you'll have experience in customer service, hospitality, or a similar role

You'll need to have good attention to detail and organisational skills

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

RSA certification is essential and First Aid certificate is desirable

Knowledge of the local area and travel/tourism industry (desired)

Our values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

• Travel Perks: Free stays across our network - because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals