Guest Services All Rounder - Brisbane YHA

YHA Australia; Brisbane; Vor Ort; AUD 17.000 - 24.000; Teilzeit

Benefits dieser Stelle

Travel Perks

Team Adventures

Discounts

Growth

Cultural Flexibility

Wellbeing Support

Referral Program

Zusammenfassung

Brisbane City YHA in Brisbane is seeking a proactive Guest Services All-Rounder to join our team across reception, housekeeping, guest activities, and food and beverage.

This part-time role (min 15 hours/week) offers nights, weekends and public holidays; RSA required, First Aid desirable; travel perks and employee benefits available.

Qualifikationen

• Exceptional interpersonal and communication skills.
• Experience in customer service or hospitality.
• Ability to multitask across reception, housekeeping and F&B.

Aufgaben

• Reception: welcome guests and ensure smooth check-in with accurate accounts.
• Guest Activities: plan and promote events to engage guests.
• Housekeeping: maintain rooms to the highest standards including laundry and safety.
• Food & Beverage: prepare and serve items; maintain hygiene.
• Health & Safety: comply with YHA policies to ensure safety.

Kenntnisse

Interpersonal skills

Communication skills

Customer service experience

Organisational skills

Tools

Reservations/POS systems

Microsoft Office

Jobbeschreibung

Guest Services All Rounder - Brisbane YHA

Brisbane City YHA

392 Upper Roma St, Brisbane City QLD 4000, Australia

About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet
What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact
Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot
YHA Brisbane Cityis a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.

About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.
This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 15 hours per week and you must be 18 years or older.
Responsibilities include:

Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

Food & Beverage- Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

Ideally you'll have experience in customer service, hospitality, or a similar role

You'll need to have good attention to detail and organisational skills

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

RSA certification is essential and First Aid certificate is desirable

Knowledge of the local area and travel/tourism industry (desired)

Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

Travel Perks:Free stays across our network – because we love travel as much as our members do!

Team Adventures:Opportunities to visit other locations for team building and training

Discounts:Access to benefits at various stores and across the YHA network

Growth:Professional development and career opportunities throughout YHA

Cultural Flexibility:Swap standard public holidays for ones that have personal meaning

Wellbeing Support:For you and your immediate family through our Employee Assistance Program

Referral Program:Know someone great? We reward successful candidate referrals

Screening Questions

• Please confirm if you are an Australian or New Zealand Citizen or Permanent Resident ?
• If not a Citizen or Permanent Resident, please confirm what visa you currently hold?
• Do you have a Responsible Service of Alcohol (RSA)?