Guest Services Agent - St Kilda Road Melbourne (full-time)

Quest St Kilda Road; Melbourne; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Quest St Kilda Road is a 4½-star apartment hotel in Melbourne's business precinct. The Full Time Guest Services Agent role involves checking guests in and out, handling reservations, and delivering excellent guest service on a 7-day rotating roster.

Shifts vary (AM/PM/late-mid), with uniform provided and on-site management after hours. Candidate must be available weekends and able to work across all shifts.

Qualifications

• Experience delivering excellent guest service in hospitality.
• Strong communication and interpersonal skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Check-in / Check-out of guests.
• In-house guest safety and security.
• Property security.
• Guest Relations.
• Reservations.
• Administration.
• Maintain cleanliness of public areas.
• Prepare for next day operations.
• RMS experience is highly preferred.

Skills

Guest service

Front desk

Communication

Time management

Team player

Tools

Booking systems

RMS (property management)

Job description

38 hours per week

3-week rotating roster

Guest Services Agent

Uniform provided

Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller.

Quest St Kilda Road is a 4½-star apartment hotel, which opened in February 2019 in the business precinct of St Kilda Road, Melbourne, between Toorak Road and Commercial Road. This amazing property has 104 Studio, 1-bedroom and 2-Bedroom apartments; guest lounge, gymnasium and is only 3km from Melbourne City. The property attracts a primarily corporate customer base.

Quest St Kilda Road now has an exciting opportunity available for aFull Time Guest Services Agentto join its team – working an average of 38 hours per week, based on a 7-day rotating 3-week roster. A mix of weekday & weekend shifts and availability for all shift times is essential, work on Public Holidays is also required. Shifts are AM (6.45am-3.15pm), PM (3pm-11.30pm), or late-Mid (2pm-10.30pm). Reception opening hours are 7am-11.30pm, with a night manager on-site after-hours.

Responsibilities

Check-in / Check-out of guests

In-house guest safety and security

Property security

Guest Relations

Reservations

Administration

Maintaining a high level of cleanliness in public areas

Ensuring all departments are ready and prepared for the next day

RMS experience highly preferred

The Ideal Candidate

Reliability and flexibility are essential for this role. Candidate to demonstrate a passion for customer service and ensuring a positive experience for all guests, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team-oriented ethos.

The successful applicant must be available to work weekends and be comfortable with shift work.The applicant musthave entitlements to work in Australia, plus have a current Police Check. Previous customer service experience, hospitality graduates or students and of course previous industry experience will be highly regarded.

The Opportunity

The role presents a great opportunity to work with a beautiful property, a franchisee with over 20 years Quest experience, chance to be part of a high-performing and friendly team and all under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including the provision of a corporate uniform; staff, family and friends rates for leisure accommodation with Quest nationally; and opportunities to participate in learning and development activities. This is a demanding, but very rewarding role for the right candidate.