Guest Services & Reservations Agent | Uniform

Quest St Kilda Road; Melbourne; Vor Ort; AUD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Uniform provided

Zusammenfassung

Quest St Kilda Road is a 4½-star apartment hotel in Melbourne's business precinct. The Full Time Guest Services Agent role involves checking guests in and out, handling reservations, and delivering excellent guest service on a 7-day rotating roster.

Shifts vary (AM/PM/late-mid), with uniform provided and on-site management after hours. Candidate must be available weekends and able to work across all shifts.

Qualifikationen

• Experience delivering excellent guest service in hospitality.
• Strong communication and interpersonal skills.
• Ability to multi-task and manage time effectively.

Aufgaben

• Check-in / Check-out of guests.
• In-house guest safety and security.
• Property security.
• Guest Relations.
• Reservations.
• Administration.
• Maintain cleanliness of public areas.
• Prepare for next day operations.
• RMS experience is highly preferred.

Kenntnisse

Guest service

Front desk

Communication

Time management

Team player

Tools

Booking systems

RMS (property management)

Jobbeschreibung

Quest St Kilda Road is a 4½-star apartment hotel in Melbourne's business precinct. The Full Time Guest Services Agent role involves checking guests in and out, handling reservations, and delivering excellent guest service on a 7-day rotating roster.

Shifts vary (AM/PM/late-mid), with uniform provided and on-site management after hours. Candidate must be available weekends and able to work across all shifts.