Guest Services Agent

Amora Hotel; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discounted accommodation

Complimentary duty meals

Dry cleaning

Ongoing learning and development

Job summary

Amora Hotel Jamison Sydney, part of Amora Hotels Group, seeks a Full Time Guest Service Agent to join our Front Office Team. You will welcome guests, handle check-ins/outs, and share Sydney tips while ensuring a spectacular stay.

You will collaborate with teams to ensure seamless operations and unforgettable experiences, reflecting Amora's guest-centric culture and 7-day rotating shifts.

Qualifications

• Experience as a receptionist, preferably in a 5-star hotel.
• Excellent communication and interpersonal skills.
• Strong grooming and presentation standards.
• Flexible to work a 7-day rotating roster with 2 shifts per week.
• Warm, friendly personality with attention to detail.
• Experience with Opera or Opera Cloud is a plus.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Provide insider tips on Sydney and personalised recommendations.
• Collaborate with hotel teams to ensure seamless operations.
• Contribute to delivering outstanding guest experiences.

Skills

Reception experience

Communication skills

Guest service

Team player

Attention to detail

Grooming

Opera / Opera Cloud

Tools

Opera

Opera Cloud

Job description

Amora Hotel Jamison Sydney, a part of the Amora Hotels Group, is a 415 - room hotel located in the heart of the Sydney CBD, adjacent to Wynyard station. As a family - owned Hotel, with multiple Food and Beverage outlets, Conferencing facilities and recreational amenities including an indoor pool, a spa and a sauna, we pride ourselves on providing outstanding guest services whilst adding a personal touch to everything we do. To be able to provide this level of service and create a family-like atmosphere for all our guests, we practice the same family-like approach in the way we treat our Associates.

About the Role

We currently have a fantastic career opportunity for an experienced and motivated Full Time Guest Service Agent to join our Front Office Team.

Reporting to the Front Office Manager, you will welcome our guests with a smile and ensure their stay is nothing short of spectacular. Acting as the face of our hotel, you will handle check-ins and check-outs, provide insider tips on the hottest spots in Sydney, and make personalised recommendations.

You will collaborate with our teams to ensure seamless operations and unforgettable guest experiences.

To be successful in this role you will:

• Have previous experience as a receptionist, ideally in the 5-star hotel environment
• Have outstanding communication and interpersonal skills
• Demonstrate Amora's "It's a Pleasure..." guestservice culture
• Be flexible to work on a 7-day rotating roster for 2x shifts per week
• Have excellent grooming and presentation skills
• Have a warm and friendly personality
• Have well-developed organisational skills complimented with a high level of attention to detail
• Previous experience with Opera or Opera Cloud of advantage
• Be engaging, personable and friendly, plus team oriented

Our people are our most valuable asset, and we reward them for their work by providing:

• Ongoing learning and development
• Discounted accommodation throughout the Amora Hotels & Resorts
• Complimentary duty meals
• Dry cleaning

Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.