Guest Service Agent

Accor Apartments & Realty; City of Parramatta; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy and Typsy training

Job summary

Mantra Parramatta is seeking a Guest Service Agent to deliver a warm, guest-focused experience from check-in to check-out. You will collaborate with team members to ensure smooth operations and promote hotel services.

The role requires multitasking in a fast-paced environment, strong written and verbal communication, and availability for nights, overnights, weekends, and holidays. Join a renowned Accor property in Parramatta’s CBD.

Qualifications

• Experience at a hotel front desk or guest services role.
• Demonstrated ability to collaborate with colleagues.
• Ability to multitask effectively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Willingness to work nights, overnights, weekends and public holidays.

Responsibilities

• Deliver warm, guest-focused service from check-in to check-out.
• Communicate with guests and colleagues to ensure cohesive operations.
• Handle guest issues with a proactive, solution-driven approach.
• Promote hotel services, amenities and offerings to guests.
• Share information on local attractions and neighbourhood highlights.
• Accurately manage reservations and guest accounts.

Skills

Front desk experience

Team collaboration

Multitasking under pressure

Strong communication

Flexible shifts

Job description

Mantra Parramatta, Cnr Parkes Street and Valentine Ave, Parramatta, New South Wales, Australia

Posted Monday 17 August 2026 at 2:00 pm

Mantra Parramatta, positioned in the Parramatta CBD, offers a touch of chic in the heart of Sydney's west. With over 180 studio and 1 bedroom apartments, Social House dining and bar, 3 conference rooms, gym and pool, Mantra Parramatta is a popular venue for government, corporates, groups and leisure guests to enjoy.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Mantra Parramatta, Cnr Parkes Street and Valentine Ave, Parramatta, New South Wales, Australia