Guest Service Superstar – Front Desk & Growth Path

Rydges Hotels & Resorts; Sutherland Shire Council; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets discounts

Seasonal perks at Thredbo

Career growth

Parental leave & volunteering

Job summary

Rydges Hotels & Resorts, part of EVT’s hotel network, is seeking a Guest Services Agent to deliver warm, professional service at the front desk. You’ll greet guests, handle check-ins/outs, and collaborate with housekeeping and reservations to meet guest expectations.

Join a dynamic team where you’ll build strong relationships across departments, manage guest accounts, and contribute to a seamless hotel experience from arrival to departure.

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• Ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Skills

Guest service

Communication skills

Front office operations

Multi-tasking

Team collaboration

Job description

Rydges Hotels & Resorts, part of EVT’s hotel network, is seeking a Guest Services Agent to deliver warm, professional service at the front desk. You’ll greet guests, handle check-ins/outs, and collaborate with housekeeping and reservations to meet guest expectations.

Join a dynamic team where you’ll build strong relationships across departments, manage guest accounts, and contribute to a seamless hotel experience from arrival to departure.