Guest Experience Specialist — Front Desk Daymaker

EVT Limited; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets + cinema discounts

Seasonal perks at Thredbo

Rapid career growth within EVT network

Paid parental leave

Job summary

Rydges Cronulla, part of EVT Limited, seeks a friendly Guest Service Agent (GSA) to welcome guests, manage check-in/check-out, and collaborate with hotel teams to exceed guest expectations. You will handle guest accounts, provide accurate information, and maintain a smooth front desk operation in a dynamic hotel environment.

Join EVT to deliver warm, professional service, build cross‑department relationships, and contribute to memorable guest experiences with a focus on safety and efficiency.

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Skills

GSA experience

Guest service

Communication

Attention to detail

Front office operations

Relationship building

Multi-tasking

Tools

Reservation systems

Job description

Rydges Cronulla, part of EVT Limited, seeks a friendly Guest Service Agent (GSA) to welcome guests, manage check-in/check-out, and collaborate with hotel teams to exceed guest expectations. You will handle guest accounts, provide accurate information, and maintain a smooth front desk operation in a dynamic hotel environment.

Join EVT to deliver warm, professional service, build cross‑department relationships, and contribute to memorable guest experiences with a focus on safety and efficiency.