Guest Service Agent

Oaks Hotels, Resorts & Suites; Geelong; On-site; AUD 36,781 - 55,172; Full time

Benefits offered by this job

Career Growth Programs

50% off stays at Minor Hotels

International accommodation discounts

Retail Cashback rewards

Discounted entertainment activities

Exclusive health insurance offers

Generous parental and birthday leave

Wellness support programs

Job summary

A leading hospitality provider in Victoria, Australia, is seeking a full-time Guest Service Agent passionate about delivering excellent customer service. You will ensure guests feel welcomed from check-in to check-out, providing insights on local attractions. The ideal candidate has experience in hospitality and will work flexible shifts including weekends. The role offers comprehensive growth opportunities and exclusive employee perks, including significant accommodation discounts.

Qualifications

• Experience in hospitality or customer-facing environments.
• Ability to convey information clearly across various mediums.
• Standard of service to exceed guest expectations.
• Passionate about enhancing guest experiences.
• Commitment to a dynamic work schedule including weekends and holidays.

Responsibilities

• Welcome guests and ensure smooth check-in process.
• Maintain communication with guests and colleagues.
• Process reservations and special requests accurately.
• Act as contact point for guests throughout their stay.

Skills

High-quality customer service

Effective communication

Proactive approach

Professional presentation

Problem resolution

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organization offering boundless opportunities to thrive and succeed.

Job Description

Oaks R Suites Geelong is looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check‑ins and check‑outs to insights on the local attractions and eateries; you will be remembered for your superb customer service and positive energy.

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Shift Details (subject to change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation)

• Monday - Friday: $26.70 per hour
• Saturday: $33.38 per hour
• Sunday: $40.05 per hour

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; we are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia and New Zealand.