Full-Time Guest Service Agent – Warm Hospitality Pro

Oaks Hotels & Resorts Limited; Geelong; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Geelong Vue Suites is seeking a full-time Guest Service Agent, dedicated to delivering excellent guest experiences from warm welcomes to smooth check-ins and local recommendations.

You will handle reservations, communicate across channels, and assist guests throughout their stay while upholding Oaks standards and team values. Immediate start with rotating shifts and weekend availability. Competitive hourly rates.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality experience

Clear communication

Guest service excellence

Professional presentation

Weekend availability

Job description

Oaks Geelong Vue Suites is seeking a full-time Guest Service Agent, dedicated to delivering excellent guest experiences from warm welcomes to smooth check-ins and local recommendations.

You will handle reservations, communicate across channels, and assist guests throughout their stay while upholding Oaks standards and team values. Immediate start with rotating shifts and weekend availability. Competitive hourly rates.