Guest Experience Agent — Front Desk Pro

EVT Group; Canberra; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Dining discount

Movie discounts

Seasonal perks

Career growth

Parental leave

Job summary

EVT Group operates QT Canberra and offers a Guest Service Agent role within its premium hotel brand. You will provide warm, professional service at the front desk, handle check-ins/outs, and work with multiple hotel teams to ensure guest satisfaction across stays.

The role emphasizes guest well-being, clear communication, and efficient guest account handling, with opportunities for career growth within EVT’s hospitality network.

Qualifications

• 1+ year experience as a GSA in hotel or similar role.
• Ability to deliver warm, professional guest service.
• Strong communication and attention to detail.
• Experience in front office operations including check-in/out and guest accounts.
• Ability to work with multiple departments to meet guest needs.

Responsibilities

• Deliver exceptional guest service by anticipating needs and greeting guests warmly.
• Manage guest arrivals and departures, including check-in/out and cashiering.
• Coordinate with Housekeeping, Reservations, Maintenance and other teams to meet guest expectations.
• Maintain accurate reservations, room rates, packages and local area knowledge.
• Uphold hotel policies, WHS standards and keep a safe, professional environment.

Skills

Guest service

Communication

Attention to detail

Front office

Reservation systems

Job description

EVT Group operates QT Canberra and offers a Guest Service Agent role within its premium hotel brand. You will provide warm, professional service at the front desk, handle check-ins/outs, and work with multiple hotel teams to ensure guest satisfaction across stays.

The role emphasizes guest well-being, clear communication, and efficient guest account handling, with opportunities for career growth within EVT’s hospitality network.