Guest Service Officer

Ampersand Ltd; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Ampersand International is recruiting three Corporate Receptionists for a large NSW essential services organisation. You’ll be the first point of contact for staff, visitors and contractors, ensuring everyone is welcomed, signed in and looked after.

Two role types are available: North Ryde (1 position) based at a brand-new laboratory building and rotating across Parramatta, Potts Hill and Homebush (2 positions). Shifts include mornings and early afternoons with no weekends.

Qualifications

• Around 12 months’ experience in customer service, reception, concierge or small-office administration.
• Friendly, professional and confident dealing with a wide range of people.
• Organised, reliable and comfortable working independently.
• Familiarity with Outlook, Excel, Teams or Microsoft Planner is a plus (training is provided).

Responsibilities

• Welcome visitors and contractors and guide them through sign-in requirements.
• Notify staff hosts that visitors have arrived and coordinate access.
• Manage gate access and incoming deliveries.
• Handle front-of-house inquiries from staff and visitors and coordinate event space bookings and room setups at Parramatta.

Skills

Customer service

Reception

Office administration

Microsoft Office

Tools

Outlook

Excel

Teams

Microsoft Planner

Job description

Corporate Receptionist | Front of House | NSW Government

• Monday–Friday day shifts with no weekends
• Locations: North Ryde, Parramatta, Potts Hill and Homebush
• Pay: Up to $40 p/h + super

About the opportunity
Ampersand International is recruiting three Corporate Receptionist for a large NSW essential services organisation. You’ll be the first point of contact for staff, visitors and contractors, making sure everyone is welcomed, signed in and looked after.

There are two types of role on offer:

North Ryde, 1 position
Based at the reception desk of a brand-new laboratory building, you will:

• welcome visitors and contractors and guide them through sign-in requirements
• contact staff hosts to let them know their visitors have arrived
• manage gate access and incoming deliveries

This is a quieter, autonomous role, ideal if you’re starting out in guest services and enjoy working independently.

Hours: 7:00 am – 3:00 pm

Rotating sites, 2 positions
Rotating across Parramatta, Potts Hill and Homebush, you will:

• handle front-of-house enquiries from staff and visitors
• manage lockers, parking bookings and workplace requests
• at Parramatta, coordinate event space bookings and room setups

Shifts:

• Parramatta: 7:00 am – 3:00 pm, 8:00 am – 4:00 pm or 9:00 am – 5:00 pm
• Potts Hill: 7:00 am – 3:00 pm or 9:00 am – 5:00 pm
• Homebush: 8:00 am – 4:00 pm

About you

• Around 12 months’ experience in customer service, reception, concierge or small-office administration
• Friendly, professional and confident dealing with a wide range of people
• Organised, reliable and comfortable working independently
• Familiarity with Outlook, Excel, Teams or Microsoft Planner is a plus (training is provided)
• For the rotating roles, a driver’s licence and your own vehicle are highly regarded, as Potts Hill is hard to reach by public transport