Guest Service Office – Night

The Ascott Limited; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Extra 3 Days Off

Loyalty bonuses

Global travel perks

Wellbeing support

Leadership training

Staff meals benefit

Staff parking

Job summary

SydneyCentral Hotel, managed by The Ascott Limited, invites a Guest Service Officer – Night to join as a part-time team member in Sydney. You will deliver a professional front desk experience for late arrivals, handle overnight inquiries, and coordinate with housekeeping to meet guest needs.

The role emphasizes accuracy in night audit tasks, cash handling, and adherence to safety and company standards. Join a supportive team and advance within a global hospitality group.

Qualifications

• Previous experience in guest service, front office, or customer-facing hospitality roles.
• Strong communication and interpersonal skills for overnight shifts.
• High attention to detail on night audit tasks, balancing transactions, and guest accounts.
• Calm, proactive problem-solving during late-night enquiries, emergencies, or security matters.

Responsibilities

• Delivering a professional and welcoming front office experience for late-arriving guests, including check-in and room access verification.
• Maintaining guest safety and privacy by conducting regular property checks and monitoring public areas.
• Completing nightly audit and financial tasks, balancing transactions, and preparing end-of-day reports and banking documentation.
• Coordinating with housekeeping and other departments to communicate guest requests, VIP needs, and shift handover information.
• Upholding presentation, compliance, and operational standards during the shift.

Skills

Guest service experience

Communication skills

Attention to detail

Problem-solving

Professional presentation

Job description

Join the SydneyCentral Hotel Crew

As one of the preferred apartment hotels in Sydney CBD, Sydney Central Hotel Managed by The Ascott Limited offers a prime location for guests in Sydney with access links to the CBD, and just a short walk from Central Train Station. Boasting 255 roomsacross 18 levels, long-stay and short-stay guests are welcome. Enjoy on-site and in-room dining courtesy of Thomas St Kitchen and Bar, serving a variety of dishes including steak, burgers, and more.

SydneyCentral Hotel,managed by The Ascott Limited,now seeks an enthusiastic and dedicated person to join asGuest Service Officer – Night. This part-time role will report to the Guest Service Manager and work closely with other departments.

In this role you will be responsible for:

• Delivering a professional and welcoming front office experience for late-arriving guests, including smooth check-in, room access verification, and responding to overnight enquiries.
• Maintaining guest safety, security, and privacy by conducting regular property checks, monitoring public areas, and following overnight security procedures.
• Completing nightly audit and financial tasks accurately, including balancing transactions, processing charges, and preparing end-of-day reports and banking documentation.
• Coordinating effectively with housekeeping and other departments to communicate guest requests, early departures, VIP needs, maintenance issues, and shift handover information.
• Upholding presentation, compliance, and operational standards throughout the shift, including lobby presentation, administrative checks, cash handling, and adherence to company and EHS policies.

To be successful in this role you must have:

• Previous experience in guest service, front office, or customer-facing hospitality roles, with the confidence to assist guests independently during overnight shifts.
• Strong communication and interpersonal skills, with the ability to build rapport, handle guest concerns professionally, and work closely with internal departments.
• A high level of attention to detail and accuracy, particularly when completing night audit tasks, financial balancing, administrative checks, and guest account processes.
• A proactive and calm approach to problem-solving, with the ability to manage late-night enquiries, emergencies, complaints, and security matters effectively.
• Professional presentation and a strong commitment to company standards, including grooming, policy compliance, training participation, and health and safety practices.

In return, you will:

• An Extra 3 Days Off just for life’s big moments– Our Immediate Family Event and Cultural Leave is yours on top of your annual leave!
• Celebrate Your Loyalty– $500 at 5 years, $1,000 at 10 years (and it keeps going!)
• Global Travel Perks– Enjoy up to 50% off at 900+ hotels worldwide
• Wellbeing Support– 24/7 access to our Employee Assistance Program (EAP)
• Grow With Us– Leadership training and a pathway to become a future GM
• Perks You’ll Love– $10 chef-prepared staff meals and $10 staff parking to make every day easier.

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia’s bold journey to grow from 8 to 30 hotels by 2030.