Guest Service Agent - Rydges South Bank

Rydges Hotels & Resorts; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Dining & stays discount

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

Rydges Hotels & Resorts – South Brisbane is seeking a friendly front desk professional to welcome guests, handle check-in/check-out, and coordinate with housekeeping. You’ll respond to guest requests, manage reservations, and provide local information to ensure memorable stays.

Ideal candidates bring strong customer service, familiarity with hotel systems, teamwork, and a detail‑oriented approach to transactions. This role emphasizes guest satisfaction and professional front desk operations.

Qualifications

• Strong customer service and communication skills.
• Familiarity with hotel systems and procedures.
• Ability to collaborate across departments.
• Detail-oriented and accurate in transactions.
• Adaptable and open to continuous learning.
• Knowledge of WH&S and operational policies.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out
• Respond promptly to guest needs and special requests
• Co-ordinate with housekeeping and maintenance for room readiness
• Manage reservations and daily guest transactions accurately
• Provide information about hotel services and local attractions
• Maintain a clean, safe, and professional front desk environment
• Participate in training and team meetings

Skills

Customer service

Communication

Hotel systems

Cross-department collaboration

Attention to detail

WH&S knowledge

Job description

Rydges Hotels & Resorts – South Brisbane QLD

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out
• Respond promptly to guest needs and special requests
• Co-ordinate with housekeeping and maintenance for room readiness
• Manage reservations and daily guest transactions accurately
• Provide information about hotel services and local attractions
• Maintain a clean, safe, and professional front desk environment
• Participate in training and team meetings

What You’ll Bring

• Strong customer service and communication skills
• Familiarity with hotel systems and procedures
• Ability to collaborate across departments
• Detail-oriented and accurate in transactions
• Adaptable and open to continuous learning
• Knowledge of WH&S and operational policies

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Join and make a positive impact on our people, communities, and environment every day.

We welcome applicants from all backgrounds