Guest Service Agent - Rydges Melbourne

EVT Limited; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

50% off dining and stays across EVTホテル

$2 movie tickets + discounts on Gold/;

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave; community & (

Job summary

EVT Limited in Australia is seeking a guest services professional at our hotels to deliver warm welcomes, manage check-ins, and coordinate with housekeeping and reservations.

This role focuses on guest accounts, accurate cash handling, and providing local area knowledge. You’ll work rostered shifts, including weekends and public holidays, and grow within our hotel and entertainment network.

Qualifications

• Genuine passion for guest service and a warm, friendly manner.
• Accuracy and confidence with cash handling, guest accounts and reservations.
• Strong communication skills and a team-first attitude.
• Knowledge of the local area and willingness to learn about hotel services, rates and events.
• Availability to work a variety of rostered shifts, including weekends and public holidays.

Responsibilities

• Anticipate and respond to guest needs, offering a warm and friendly welcome and farewell to every guest
• Check guests in and out efficiently, following hotel procedures, and process guest transactions and accounts accurately
• Book, update and amend reservations accurately and on time, with full knowledge of current room rates and packages
• Work closely with Housekeeping, Reservations and Maintenance to ensure rooms are ready for arriving guests
• Action guest special requests and messages promptly, and pass on guest feedback and complaints to management
• Follow all hotel policies, cashiering procedures and WH&S guidelines, and complete assigned opening and closing duties

Skills

Guest service

Cash handling

Communication

Local area knowledge

Shift flexibility

Job description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort‑style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check‑in to check‑out, our local heroes bring a can‑do attitude and "too easy" service. Whether it's for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities

• Anticipate and respond to guest needs, offering a warm and friendly welcome and farewell to every guest
• Check guests in and out efficiently, following hotel procedures, and process guest transactions and accounts accurately
• Book, update and amend reservations accurately and on time, with full knowledge of current room rates and packages
• Work closely with Housekeeping, Reservations and Maintenance to ensure rooms are ready for arriving guests
• Action guest special requests and messages promptly, and pass on guest feedback and complaints to management
• Follow all hotel policies, cashiering procedures and WH&S guidelines, and complete assigned opening and closing duties

What You'll Bring

• A genuine passion for guest service and a warm, friendly manner
• Accuracy and confidence with cash handling, guest accounts and reservations
• Strong communication skills and a team‑first attitude
• Knowledge of the local area and a willingness to learn about hotel services, rates and events
• Availability to work a variety of rostered shifts, including weekends and public holidays.

How You Work

• Daymaker ethos — no one's too big for the small things.
• Resilient and solutions-focused — stays calm, moves fast.
• Hands-on and non-hierarchical — leads from the front.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.