Guest Service Agent - Rydges Australia Square

Rydges Hotels & Resorts; Sydney; Sur place; AUD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

50% off dining and stays across EVT/Ry

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Résumé du poste

Rydges Hotels & Resorts in Sydney is seeking a Guest Service Agent (GSA) to welcome guests and manage the front desk. You will handle check-in/check-out, guest accounts and daily transactions while coordinating with housekeeping and reservations to ensure a seamless stay.

The ideal candidate has 1+ years in a hotel front office, strong communication skills, and a commitment to service excellence. This is a full-time on-site role with opportunities across EVT hotels and related perks.

Qualifications

• GSA with 1+ years in hotel front office.
• Excellent communication and attention to detail.
• Experience with check-in/out and guest accounts.

Responsabilités

• Be the face of the hotel, delivering warm, memorable stays from check-in to checkout.
• Handle guest arrivals, departures, cashiering, daily transactions and opening/closing duties.
• Coordinate with Housekeeping, Reservations and Maintenance to meet guest needs.
• Maintain accurate reservations, room rates and local area knowledge.
• Uphold WH&S standards and ensure a clean, safe work environment.

Connaissances

Guest service experience

Communication skills

Front office operations

Reservations systems

Cash handling

Outils

Front desk software

Booking systems

Description du poste

Guest Service Agent - Rydges Australia Square

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

Be the face of Rydges, you’ll deliver warm, memorable stays from the moment guests arrive to the moment they leave. We are looking a full-time GSA’s to join the team.

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

What You’ll Bring

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — leads from the front.
• Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.