Guest Service Agent (Overnights)

Village Roadshow Ltd; Gold Coast City; On-site; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Unlimited theme park access

Friends & family passes

Food & retail discounts

Employee benefits app

Team events & recognition

Rewards & incentives

Wellbeing support & EAP

Professional development opportunities

Job summary

Village Roadshow Ltd seeks an Overnight Guest Service Agent at Sea World Resort, Main Beach, Gold Coast. You will greet guests, manage check-ins/outs, handle reservations, and assist with luggage while ensuring exceptional service throughout the night.

The role runs 10:30 pm–6:30 am with a casual hourly rate. RSA certification and a friendly, calm demeanor are essential for delivering guest experiences that shine even after hours.

Qualifications

• Must have a current Queensland RSA certificate.
• Overnight role 10:30pm–6:30am is the primary shift.
• Guest-facing role with focus on service quality.

Responsibilities

• Warm welcomes and guest check-ins/check-outs during overnight hours.
• Handle reservations, inquiries, and luggage assistance.
• Prepare daily reports and manage arrivals to ensure smooth operations.
• Balance cash handling and perform end-of-day reconciliations.

Skills

People-centered

Calm under pressure

Customer service

Flexible schedule

Opera PMS familiarity

Night audit experience

Tools

Opera PMS

Job description

Guest Service Agent (Overnight 10:30 pm – 6:30 am)

Casual $34.96/hr Mon–Fri, $41.96/hr Sat, $48.95/hr Sun (HIGA Adult Rate, jnr rates may apply)
Sea World Resort, Main Beach Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun!

At Australia’s only Theme Park Resort, Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

Unbeatable Perks:

• Unlimited Free Access to our incredible theme parks!
• Complimentary Passes for friends and family to join in on the fun.
• Food & Retail Discounts on everything from dining to exclusive animal encounters.
• Village Employee Benefits App featuring discounts at over 65 top retailers.
• Exclusive Team Events and recognition awards that celebrate you.
• Reward Incentives with amazing prizes up for grabs.
• On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
• Professional Development Opportunities with training designed to grow your skills and career!

The Role:

Become the face of our resort! As a Front Office Superstar, you’ll make every guest feel like a VIP from check-in to check-out. From handling reservations to resolving queries, no two nights are the same, and each one brings new opportunities to shine. This position is an overnight role, working 10:30 pm – 6:30 am mostly.

What Your Night Looks Like:

• Warm Welcomes: Meet, greet, and leave lasting impressions with our guests.
• Effortless Check-Ins and Check-Outs: A friendly approach that makes guests feel right at home.
• Going the Extra Mile: Assisting guests with luggage, providing information, and ensuring every question is answered.
• Stay Organized: Prepare daily reports and manage arrivals so things run smoothly.
• Financial Savvy: Manage cash handling and reconcile accounts with precision.

Night Audit Responsibilities:

• Complete Daily Night Audit Procedures: Accurately balance and roll the resort’s daily financial transactions.
• Process End-of-Day Reconciliations: Verify room charges, payments, revenue postings, and adjustments.
• Prepare and Distribute Night Audit Reports: Generate financial, operational, and occupancy reports for management.
• Monitor Property Systems Overnight: Ensure Opera PMS, POS, and related systems are functioning smoothly.
• Perform Overnight Operational Checks: Conduct security walk-throughs, verify facility locks, and ensure guest areas remain safe.
• Assist with Late Arrivals and Early Departures: Provide seamless service during off-peak hours.
• Handle Overnight Enquiries: Respond to guest requests, phone calls, and urgent issues with professionalism.

Bring Your Skills:

• People-Centered: You’re a natural at connecting with people and creating memorable experiences.
• Calm Under Pressure: Thrive in a fast-paced environment where teamwork is essential.
• Passion for Service: Driven by excellence and a genuine desire to make guests smile.
• Flexible Schedule: Ready to work weekends, evenings, and overnight shifts as needed.
• Bonus Points: Familiarity with Opera Property Management System and experience with night audit functions!
• Must-Have: Current Queensland Responsible Service of Alcohol (RSA) certificate

If you’re ready for an exciting, rewarding role in a one-of-a-kind environment, come join us and bring the magic to every guest!