Night Duty Manager

Village Roadshow Theme Parks Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited theme park access

Friends & family passes

Dining & encounters discounts

Employee app discounts

Team events & awards

Reward incentives

On-site wellbeing & EAP

Professional development

Job summary

Village Roadshow Theme Parks, Sea World Resort, Main Beach, Australia, seeks a Night Duty Manager to oversee overnight guest experiences from 10:30 pm to 6:30 am. You will audit daily activity, reconcile accounts, manage check-ins, and support the Night Manager to ensure guest comfort and security.

Ideal candidates hold a current RSA certificate, have Night Auditing or Front Office supervision experience, and possess First Aid/Resuscitation certifications.

Qualifications

• A current RSA Certificate.
• Experience in Night Auditing or Front Office supervision (preferred).
• Advanced certifications in First Aid and Resuscitation, a must for this role.

Responsibilities

• Audit daily arrivals, reconcile guest accounts, process charges, and ensure financial accuracy.
• Support the Night Manager by overseeing nightly operations to guarantee guest comfort and safety.
• Safeguard the property and guests, ensuring security and compliance.
• Welcome guests, manage check-ins/check-outs, handle requests, and provide after-hours service.
• Train and develop Night Guest Service Agents with inductions and ongoing training.
• Generate reports, conduct audits, and prepare for the following day.

Skills

Leadership

Attention to detail

Guest service

Education

RSA Certificate

First Aid & Resuscitation Certification

Job description

Night Duty Manager (Overnight 10:30 pm – 6:30 am)
Full Time Salary
Sea World Resort, Main Beach

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun!

At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

Unbeatable Perks:

• Unlimited Free Access to our incredible theme parks!
• Complimentary Passes for friends and family to join in on the fun.
• Food & Retail Discounts on everything from dining to exclusive animal encounters.
• Village Employee Benefits App featuring discounts at over 65 top retailers.
• Exclusive Team Events and recognition awards that celebrate you.
• Reward Incentives with amazing prizes up for grabs.
• On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
• Professional Development Opportunities with training designed to grow your skills and career!

Are you a night owl with a flair for numbers, guest service, and smooth operations? If so, we have the perfect opportunity for you to shine! We’re looking for a Night Duty Manager to join the Sea World Resort family!

About the Role:

As our Night Duty Manager, you'll be at the heart of our overnight guest experience. From auditing daily activity and ensuring financial accuracy to preparing for upcoming arrivals, you’ll play a pivotal role in delivering seamless guest satisfaction. With security, leadership, and operational excellence at the forefront, you’ll step into Night Manager duties as needed and help keep our resort running like clockwork.

What You’ll Be Doing:

• Master the Details: Audit daily arrivals, reconcile guest accounts, process charges, and ensure financial precision.
• Lead with Excellence: Support the Night Manager in overseeing nightly operations to guarantee every guest’s comfort and safety.
• Keep Things Secure: Safeguard our property and guests, adhering to the highest standards of security and compliance.
• Create Memorable Moments: Welcome guests, handle check-ins and check-outs, attend to requests, and deliver exceptional service, even after hours!
• Train the Team: Guide and develop Night Guest Service Agents with impactful inductions and ongoing training.
• Prepare for Success: Generate reports, conduct audits, and set the stage for a successful day ahead.

What You Bring:

• A current RSA Certificate
• Experience in Night Auditing or Front Office Supervision (preferred).
• Advanced certifications in First Aid and Resuscitation, a must for this critical role.
• A knack for leadership, attention to detail, and a genuine passion for guest service.

We offer a vibrant and supportive work environment where every night is an opportunity to make a difference. Step into a role that values your expertise, celebrates your successes, and provides room for growth.

Village Roadshow Theme Parks are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.