Guest Service Agent – Hospitality Career Growth & Training

Meriton Suites; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Job summary

Meriton Suites on Herschel Street, Brisbane, is looking for a Guest Service Agent to join its team. You will deliver service excellence, receive comprehensive training, and have opportunities to develop your skills and advance your career within Meriton Suites.

As a Guest Service Agent you will anticipate guest needs, greet guests at check-in and check-out, promote hotel facilities, and liaise with other departments to ensure smooth operations.

Qualifications

• Experience in customer service.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Similar experience in a 4-star or 5-star hotel (desirable).
• Full availability to work a rotating roster.

Responsibilities

• Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.
• Ensure all guests are warmly welcomed during check-in, check-out and throughout their stay.
• Promote and up-selling hotel facilities and services through solid product and service knowledge.
• Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.

Skills

Customer service

Hospitality passion

Grooming & presentation

Team player

Stamina under pressure

Hotel experience (4-5 star)

Job description

Meriton Suites on Herschel Street, Brisbane, is looking for a Guest Service Agent to join its team. You will deliver service excellence, receive comprehensive training, and have opportunities to develop your skills and advance your career within Meriton Suites.

As a Guest Service Agent you will anticipate guest needs, greet guests at check-in and check-out, promote hotel facilities, and liaise with other departments to ensure smooth operations.