Guest Service Agent – Parramatta, Sydney

Meriton Suites; Sydney; Sur place; AUD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Excellent team benefits

Paid parental leave

Employee Assistance Program (EAP)

Friends and Family discounts

Induction program for new starters

Career development and online training

Résumé du poste

Meriton Suites in Sydney is seeking a friendly Guest Service Agent to join our team. You will be trained to deliver outstanding service, welcome guests at check-in and check-out, and assist guests throughout their stay while promoting hotel facilities.

We value teamwork, grooming, and a passion for hospitality. Experience in 4- or 5-star hotels is desirable, and you must be available for a 7-day rotating roster to support peak times.

Qualifications

• Experience in customer service.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Similar experience in a 4-star or 5-star hotel is desirable.
• Full availability to work a 7-day rotating roster.

Responsabilités

• Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.
• Ensure all guests are warmly welcomed during check-in, check-out and throughout their stay.
• Promote and up-selling hotel facilities and services through solid product and service knowledge.
• Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.

Connaissances

Customer service

Hospitality

Teamwork

Grooming

Under pressure

4-5 star experience desirable

Description du poste

We have an opportunity to join one of our wonderful Sydney properties in the role of Guest Service Agent.

About the Role

As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.

Your key responsibilities

• Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests
• Ensure all guests are warmly welcomed during check-in, check out and throughout their stay
• Promote and up-selling hotel facilities and services through solid product and service knowledge
• Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations

To be successful in this role you will have

• Experience in customer service
• A passion for the hospitality industry
• Impeccable grooming and presentation
• Ability to work in a team environment and under pressure
• Similar experience in a 4-star or 5-star hotel (desirable)
• Full availability to work a 7-day rotating roster

Why Meriton Suites?

• Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
• Level 3 HIGA hourly rates + penalties and loadings + super + excellent team benefits
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• 'M.E.R.I.T Academy' our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.