Guest Service Agent — Front Desk Pro with Growth & Perks

EVT - Entertainment | Ventures | Travel; Fremantle; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets & Gold Class

Seasonal perks at Thredbo

Career growth

Paid parental leave

Job summary

Rydges Esplanade Hotel Fremantle by Rydges, part of EVT, invites you to join our front desk team. Welcome guests, handle check-in/check-out, respond to guest needs, coordinate with housekeeping, manage reservations, and provide information on hotel services and local attractions.

You'll work in a daymaker culture, collaborate across departments, maintain a clean and professional front desk, and participate in training.

Qualifications

• Strong customer service and communication skills.
• Familiarity with hotel systems and procedures.
• Ability to collaborate across departments.
• Detail-oriented and accurate in transactions.
• Adaptable and open to continuous learning.
• Knowledge of WH&S and operational policies.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out
• Respond promptly to guest needs and special requests
• Co-ordinate with housekeeping and maintenance for room readiness
• Manage reservations and daily guest transactions accurately
• Provide information about hotel services and local attractions
• Maintain a clean, safe, and professional front desk environment
• Participate in training and team meetings

Skills

Customer service

Communication skills

Hotel systems

Interdepartmental collaboration

Detail orientation

WH&S knowledge

Tools

Hotel systems

Job description

Rydges Esplanade Hotel Fremantle by Rydges, part of EVT, invites you to join our front desk team. Welcome guests, handle check-in/check-out, respond to guest needs, coordinate with housekeeping, manage reservations, and provide information on hotel services and local attractions.

You'll work in a daymaker culture, collaborate across departments, maintain a clean and professional front desk, and participate in training.