Guest Service Agent - Rydges Esplanade Fremantle

EVT - Entertainment | Ventures | Travel; Fremantle; On-site; AUD 27,552 - 34,440; Part time

Benefits offered by this job

Incredible team member discounts from your first day

50% off stays at EVT hotels

$2 movie tickets and other discounts

Winter and summer savings at Thredbo

Rapid career growth opportunities

Local community involvement

Job summary

A hospitality company in Fremantle is hiring a Guest Service Agent to deliver exceptional guest experiences. Responsibilities include check-in/check-out, responding to guest needs, and coordinating with staff for room readiness. The ideal candidate will have strong customer service skills and familiarity with hotel systems. This part-time role offers various perks, including discounts and opportunities for career growth within a leading hospitality brand. Join and make a positive impact in a vibrant team environment.

Qualifications

• Strong customer service skills are essential for ensuring guest satisfaction.
• Familiarity with hotel operations will enhance check-in and check-out experiences.
• Detail-oriented approach is critical for managing guest transactions accurately.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out.
• Respond promptly to guest needs and special requests.
• Coordinate with housekeeping and maintenance for room readiness.
• Manage reservations and daily guest transactions accurately.
• Maintain a clean and professional front desk environment.

Skills

Strong customer service and communication skills

Familiarity with hotel systems and procedures

Ability to collaborate across departments

Detail-oriented and accurate in transactions

Adaptable and open to continuous learning

Knowledge of WH&S and operational policies

Job description

Guest Service Agent - Rydges Esplanade Fremantle role at EVT - Entertainment | Ventures | Travel

Esplanade Hotel Fremantle by Rydges is part of EVT, and being part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About Esplanade Hotel Fremantle by Rydges

Esplanade Hotel Fremantle by Rydges is an iconic landmark with over 130 years of unique history nestled in the heart of Fremantle with close proximity to attractions such as Rottnest Island, Fremantle Markets and Bather's Beach. Renowned for its warm hospitality and elegant ambiance, the hotel boasts 300 stylishly appointed rooms and suites, many featuring private balconies and heritage views - blending contemporary comfort with historic charm. Guests enjoy access to two resort-style pools, a fitness centre, and a selection of bars and restaurants showcasing local flavours.

About the Role

As a Guest Service Agent, your mission is to deliver exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel’s high standards of service. You’ll be the welcoming face of the hotel, creating memorable guest experiences that reflect the brand’s values of empowerment, possibilities, and community.

Key Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out
• Respond promptly to guest needs and special requests
• Coordinate with housekeeping and maintenance for room readiness
• Manage reservations and daily guest transactions accurately
• Provide information about hotel services and local attractions
• Maintain a clean, safe, and professional front desk environment
• Participate in training and team meetings

Skills & Experience

• Strong customer service and communication skills
• Familiarity with hotel systems and procedures
• Ability to collaborate across departments
• Detail-oriented and accurate in transactions
• Adaptable and open to continuous learning
• Knowledge of WH&S and operational policies

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapidcareer growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

Join Esplanade Hotel Fremantle by Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

Referrals increase your chances of interviewing at EVT - Entertainment | Ventures | Travel by 2x.

Seniority Level

Not Applicable

Employment Type

Part-time

Job Function

Other

Industries

Hospitality